Drive Microsoft-focused commercial outcomes for SMB/Corporate accounts; negotiate pricing, terms, and contract structures aligned with customer goals. Collaborate with sellers, operations, finance, and partners (LSP/CSP) to orchestrate customer-centric offers and accelerate pipeline conversion. Develop close plans, handle objections, and execute upsell/cross-sell motions to grow annuity and cloud consumption. Apply data insights (Power BI/CRM) to evaluate book of business, prioritize opportunities, and increase revenue velocity.

Led a sales team, established KPI cadence, and improved conversion rates across retail and B2B segments. Managed customer database, coordinated logistics and deliveries, ensured on-time fulfillment and customer satisfaction. Managed nursery operations. Advised customers on design; cultivated long-term relationships and repeat business.

Troubleshot Kindle devices and services in English and Spanish; resolved complex issues in a high-volume, metrics-driven environment. Adapted to evolving workflows and product updates; consistently met performance targets and customer satisfaction scores.

Managed a team of customer service agents, led customer service representatives handling account management and dispute resolution. Tracked KPIs, delivered performance feedback, and managed escalations to improve service quality.