Managed the end-to-end logistics and sales of air cargo for a portfolio of 80 international clients, coordinating shipments from the U.S. to Latin America. Oversaw the multimodal logistics cycle (ground transport to Miami hub and air connection), ensuring correct AWB issuance and cargo traceability in synergy with the booking team, guaranteeing operational efficiency in a 100% remote role. (Remote Management from Lima).

Exercised direct leadership over a team of 10 travel advisors, managing shifts and ensuring emergency service coverage. Redesigned internal communication workflows, achieving a reduction in response times for critical situations for corporate clients.

Acted as a specialist in high-level incident resolution, managing mass cancellations and rescheduling for VIP accounts under high pressure. Applied expert GDS system handling to perform complex reissuances.

Developed and retained a personal client portfolio through a self-management model, handling the integral planning of corporate and vacation travels. Conducted direct negotiation with providers to maximize margins and ensure competitive rates.

Coordination and monitoring of telephone service staff at the travel services call center.

Applied sales policies aimed at increasing the level of presence in Caracas travel agencies for the Galileo reservation system.

Supervised the in-plant operation within the multinational, ensuring strict compliance with global travel policies. Was responsible for preparing management reports, savings analysis, and operational quality control.