• Utilized strong interpersonal and communication skills to manage client accounts, effectively supporting the onboarding process for new and existing customer employees throughout the lifecycle. • Served as a Tier 3 Escalation Team member responsible for complex onboardings and offboarding, including immigration, while also troubleshooting international payroll, invoices, or payments for employees. • Leveraged white glove customer service to re-engage multiple high-risk accounts and secure more business –demonstrating problem-solving abilities and a high capacity to work with multiple stakeholders. • Performed client management in coordination with Human Resources (HR) teams to resolve issues promptly and accurately, safeguarding customer satisfaction. • Worked with global payroll teams to ensure deliverables were met and that clients were billed correctly. • Maintained client communication by organizing an onboarding calendar; assisted with questions related to benefits, payroll expenses, service level agreements (SLAs), and master service agreements (MSAs).

• Provided operational and administrative support by researching construction project guidelines and requirements, managing documentation, and reviewing paperwork for public tender procedures. • Completed clerical and data entry functions while also identifying, sourcing, and screening potential candidates for contract positions based on job scope and needs. • Administered payroll information, compensation materials, and benefits programs.