Provided support related to account verification and onboarding issues, ensuring users successfully access and use the platform. Investigated account discrepancies and collaborated with internal teams to resolve user issues quickly and efficiently. Reviewed business account information and documentation while maintaining accurate records within internal systems. Escalated complex or technical cases to specialized teams and followed up to ensure full issue resolution. Maintained detailed documentation of cases, helping improve internal processes and support knowledge resources.

Handled international customer queries via live chat, email, and phone in a high-volume support environment. Maintained 95%+ Customer Satisfaction (CSAT) and 90%+ First Contact Resolution while managing 50–70 cases daily. Resolved issues related to orders, refunds, missing items, payment disputes, delivery delays, and account management. Guided customers through platform navigation, order placement, and account setup to ensure smooth onboarding. Documented customer interactions and recurring issues to support reporting and knowledge base improvements.