Assisted customers through inbound and outbound calls, chats, and reservation support processes for travel and vacation packages. Conducted customer verification, qualification, booking modifications, and payment processing while maintaining high service standards. Utilized Five9, IVR, SAMS, and Microsoft Office 365 to manage reservations, customer records, and transaction processes. Achieved 100% Quality Assurance (QA) scores for more than six consecutive months. Recognized as Employee of the Month and achieved 1st place on the weekly sales leaderboard.

Provided customer support and sales assistance through inbound and outbound calls and chat channels. Managed customer accounts, orders, and payment-related processes using Salesforce, AT&T Contact Center, IVR, and Microsoft Office 365. Maintained 100% Quality Assurance (QA) scores for more than six consecutive months. Achieved top sales performance, earning 1st place on the weekly sales leaderboard.

Supported the Communications Department through administrative coordination, project management, content planning, calendar scheduling, email management, and document control. Created newsletters, social media content, corporate communications materials, graphic designs, photographs, and audiovisual content using Canva, Adobe Photoshop, Illustrator, and Premiere Pro. Coordinated logistics and administrative processes for twenty corporate welfare and training events with attendance exceeding 450 participants. Managed data entry, reporting, and communication processes using Microsoft Office 365 and Google Workspace. Successfully negotiated and facilitated the signing of six academic and welfare partnership agreements for the business community.

Provided administrative support including calendar management, email correspondence, scheduling, document control, and data entry. Processed invoices, collections, transaction records, and bank account management using World Office accounting software. Supported office operations through administrative coordination and reporting activities using Microsoft Office 365. Recognized for outstanding administrative performance, efficiency, and process management.