Provided high-level executive support, managing complex calendars, high-volume communications, and international travel logistics with precision and discretion. Led expense management processes using SAP, ensuring full compliance with corporate policies and timely reporting. Served as a trusted liaison for clients, employees, and vendors, strengthening stakeholder relationships and communication flow. Coordinated end-to-end executive operations, including high-level meetings, regional events, and Board/VP presentations. Represented senior leadership in meetings and drove follow-up on key action items to ensure alignment and execution. Acted as HR and Facilities focal point for the North Region, supporting organizational initiatives, employee processes, and operational needs.

Managed end-to-end property operations, ensuring efficient coordination of residential services and high service standards. Led vendor management and served as primary liaison with residents, driving effective communication and timely issue resolution. Supervised and coordinated multidisciplinary teams, including maintenance, cleaning, and security staff. Oversaw financial operations, including income tracking, expense management, accounts receivable, and budget control. Developed and implemented administrative policies.

Established and implemented the administrative infrastructure, including processes, documentation, and internal controls. Managed financial operations, including revenue, expense tracking, accounts payable and receivable, banking activities, budgeting, and procurement. Served as the primary point of contact for financial coordination with clients and suppliers. Oversaw office administration, including procurement of supplies and support of day-to-day operational needs.

Managed employee records, creating and maintaining accurate and confidential personnel files. Administered employee-related data, including loans, payroll deductions, and benefits tracking. Supported recruitment processes for Videocenters, including candidate coordination and selection activities. Delivered onboarding and induction training programs for new hires, ensuring smooth integration into the organization.