Simera Professional Key (SPK)

Yostin C

Costa Rica

Support Technician (Intel)

$ 2,020/month

1 yr exp

Computer Engineering and Cybersecurity student with a strong interest in IT Support, Technical Support, and Information Technology. Experienced in troubleshooting hardware and software issues, configuring devices, assisting end users, and working with databases through academic and personal projects. Proactive, detail-oriented, and committed to continuous learning and professional growth in the technology industry.

Skills

  • Adaptability
  • Communications
  • Content Management
  • Customer Service
  • Inventory Management
  • Linux
  • Linux System Administration
  • Microsoft SQL Server
  • Problem Solving
  • System Administration
  • TCP/IP
  • Technical Support
  • Troubleshooting
  • Windows
  • Active Directory
  • DHCP
  • Help Desk Support
  • Incident Management
  • Tech Support
  • Windowns
  • Windows 10
  • Communication
  • Ticketing System
  • Team Collaboration
  • Ticketing Systems
  • Software Installation
  • Problem-Solving
  • Website Maintenance
  • cybersecurity
  • Help Desk
  • Comunicación
  • IT Support
  • comunication
  • SaaS Support Specialist
  • IT and Technical Support
  • Analytical Thinking
  • Client Management
  • Communicative
  • Customer Service Rep
  • Supportive
  • Adaptabilid
  • DNS
  • Probelm Sloving
  • Network Fundamentals
  • Hardware Support
  • Software Support
  • Problem Solver
  • IT Hardware Support
  • Good Communication
  • Teamwork and Collaboration
  • Customer Service Chat
  • analythical thinking
  • Cybersecurity Fundamentals
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • adaptabilité
  • Microsoft 365
  • Teamwork & Collaboration
  • Communication.
  • Adaptability.
  • customer service,
  • Customer Service Agent
  • Technical Support Manager
  • Remote Collaboration
  • remote support
  • Technical Support Specialist
  • Colaborative and teamwork
  • adaptabilty
  • Communication Tools
  • Technical Documentation
  • mysql
  • Problem - solving
  • Network Troubleshooting
  • Remote Team Collaboration
  • Adaptabiity
  • SOP & Technical Documentation
  • Windows 11
  • adpatability
  • IT support specialist
  • remote support and ticket management
  • Client Support Specialist
  • Technical Collaboration
  • Customer serve
  • 1. Customer Service Excellence
  • 6. Problem Solving & Troubleshooting
  • 7. Microsoft Office Suite (Excel, Word, PowerPoint)
  • 9. Time Management
  • IT technical support
  • Communcation
  • Technical Support (SaaS)
  • System Troubleshooting
  • Problem Saving
  • Adabiility
  • Adaptabilility
  • Endpoint Security
  • Desktop Support
  • o System Administration
  • o Problem-Solving
  • o Technical Documentation Skills
  • ITSM Incident Management
  • IT Technical Support
  • Ticketing Systems (CRM)
  • Software Troubleshooting
  • Computer Hardware
  • coustomer service
  • Remote Colaboration
  • Team Collaberation
  • Proble solving
  • L2 Support
  • Cloud Security Fundamentals
  • Brand Communication
  • 2.communication skills. 3
  • Windows Operating Systems
  • Hardware Diagnostics

Yostin C

Costa Rica

Support Technician (Intel)

$ 2,020 /month

1 yr exp

Computer Engineering and Cybersecurity student with a strong interest in IT Support, Technical Support, and Information Technology. Experienced in troubleshooting hardware and software issues, configuring devices, assisting end users, and working with databases through academic and personal projects. Proactive, detail-oriented, and committed to continuous learning and professional growth in the technology industry.

Skills

  • Adaptability
  • Communications
  • Content Management
  • Customer Service
  • Inventory Management
  • Linux
  • Linux System Administration
  • Microsoft SQL Server
  • Problem Solving
  • System Administration
  • TCP/IP
  • Technical Support
  • Troubleshooting
  • Windows
  • Active Directory
  • DHCP
  • Help Desk Support
  • Incident Management
  • Tech Support
  • Windowns
  • Windows 10
  • Communication
  • Ticketing System
  • Team Collaboration
  • Ticketing Systems
  • Software Installation
  • Problem-Solving
  • Website Maintenance
  • cybersecurity
  • Help Desk
  • Comunicación
  • IT Support
  • comunication
  • SaaS Support Specialist
  • IT and Technical Support
  • Analytical Thinking
  • Client Management
  • Communicative
  • Customer Service Rep
  • Supportive
  • Adaptabilid
  • DNS
  • Probelm Sloving
  • Network Fundamentals
  • Hardware Support
  • Software Support
  • Problem Solver
  • IT Hardware Support
  • Good Communication
  • Teamwork and Collaboration
  • Customer Service Chat
  • analythical thinking
  • Cybersecurity Fundamentals
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • adaptabilité
  • Microsoft 365
  • Teamwork & Collaboration
  • Communication.
  • Adaptability.
  • customer service,
  • Customer Service Agent
  • Technical Support Manager
  • Remote Collaboration
  • remote support
  • Technical Support Specialist
  • Colaborative and teamwork
  • adaptabilty
  • Communication Tools
  • Technical Documentation
  • mysql
  • Problem - solving
  • Network Troubleshooting
  • Remote Team Collaboration
  • Adaptabiity
  • SOP & Technical Documentation
  • Windows 11
  • adpatability
  • IT support specialist
  • remote support and ticket management
  • Client Support Specialist
  • Technical Collaboration
  • Customer serve
  • 1. Customer Service Excellence
  • 6. Problem Solving & Troubleshooting
  • 7. Microsoft Office Suite (Excel, Word, PowerPoint)
  • 9. Time Management
  • IT technical support
  • Communcation
  • Technical Support (SaaS)
  • System Troubleshooting
  • Problem Saving
  • Adabiility
  • Adaptabilility
  • Endpoint Security
  • Desktop Support
  • o System Administration
  • o Problem-Solving
  • o Technical Documentation Skills
  • ITSM Incident Management
  • IT Technical Support
  • Ticketing Systems (CRM)
  • Software Troubleshooting
  • Computer Hardware
  • coustomer service
  • Remote Colaboration
  • Team Collaberation
  • Proble solving
  • L2 Support
  • Cloud Security Fundamentals
  • Brand Communication
  • 2.communication skills. 3
  • Windows Operating Systems
  • Hardware Diagnostics

Support Technician (Intel)

Infotree Global Solutions
May 2024 - January 2025

• Provided first-level technical support for hardware, software, and network-related issues in enterprise environments. • Diagnosed and resolved technical incidents efficiently to minimize downtime and improve user experience. • Installed, configured, and maintained computer equipment, operating systems, and business applications. • Assisted users with troubleshooting, system access, and technical issue resolution. • Documented incidents, troubleshooting steps, and solutions using internal support systems. • Collaborated with internal teams to escalate and resolve complex technical issues. • Maintained high customer service standards while supporting daily IT operations.

Jr. NOC Analyst

Auxis
October 2023 - December 2023

Monitored systems and network infrastructure to ensure operational availability. Assisted with troubleshooting infrastructure and connectivity incidents. Supported preventive maintenance activities to improve system stability. Escalated critical alerts and collaborated with IT teams during incident response. Maintained operational documentation and communicated updates to internal teams.

Smart Scores

Communication
70
Role Fit
90
Adaptability
70
Problem-solving
90

Smart Skills

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