Simera Professional Key (SPK)

ALEJANDRA C

Honduras

Assistant General Manager

$ 3,700/month

10+ yrs exp

Hi, I'm Alejandra Chinchilla, a bilingual hospitality and business professional with extensive experience in customer service, operations management, sales support, and client relationship management. Having worked in both international hotel brands and business leadership roles, I've developed strong communication, problem-solving, and organizational skills while managing teams and delivering exceptional customer experiences. I enjoy building relationships, helping clients succeed, and finding …

Skills

  • Customer Service
  • Employee Engagement
  • Event Management
  • Inventory Management
  • Onboarding
  • Operating Systems
  • Operations Management
  • Project Planning
  • Sales
  • Vendor Management
  • Business Operations Management
  • Incident Management
  • Marketing Consultant
  • Travel Coordination
  • Reputation Management
  • Team Leadership
  • Production Planning
  • Media Inventory Management
  • Product Launch Planning
  • Investment Management
  • recuitment
  • Intraday Management
  • Customer Service Rep
  • recruitment
  • apoyo incondicional al cliente
  • Operations Manager
  • Event Coordination
  • Customer Service Chat
  • Operations Management Tasks
  • Integration Management.
  • Customer services
  • Inventory & Stock Management
  • customer service,
  • Customer Service Agent
  • Operational Management
  • Operating Systems Management
  • Account And Customer Success Management
  • Vendor Coordination
  • Global Event Coordination
  • Project planning
  • Global Team Leadership
  • Offboarding
  • Hospitality management
  • Customer serve
  • Donor Relations
  • Bilingual communication (Spanish–English) / Customer service & relationship management /
  • Operation Management
  • Operations Management:
  • Events Management
  • Airbnb Operations Management
  • Reservations Management
  • Restaurant Operations
  • Employee Development
  • AI Tools in Customer Support
  • Strategic Operations Management
  • Content Coordination
  • coustomer service

ALEJANDRA C

Honduras

Assistant General Manager

$ 3,700 /month

10+ yrs exp

Hi, I'm Alejandra Chinchilla, a bilingual hospitality and business professional with extensive experience in customer service, operations management, sales support, and client relationship management. Having worked in both international hotel brands and business leadership roles, I've developed strong communication, problem-solving, and organizational skills while managing teams and delivering exceptional customer experiences. I enjoy building relationships, helping clients succeed, and finding …

Skills

  • Customer Service
  • Employee Engagement
  • Event Management
  • Inventory Management
  • Onboarding
  • Operating Systems
  • Operations Management
  • Project Planning
  • Sales
  • Vendor Management
  • Business Operations Management
  • Incident Management
  • Marketing Consultant
  • Travel Coordination
  • Reputation Management
  • Team Leadership
  • Production Planning
  • Media Inventory Management
  • Product Launch Planning
  • Investment Management
  • recuitment
  • Intraday Management
  • Customer Service Rep
  • recruitment
  • apoyo incondicional al cliente
  • Operations Manager
  • Event Coordination
  • Customer Service Chat
  • Operations Management Tasks
  • Integration Management.
  • Customer services
  • Inventory & Stock Management
  • customer service,
  • Customer Service Agent
  • Operational Management
  • Operating Systems Management
  • Account And Customer Success Management
  • Vendor Coordination
  • Global Event Coordination
  • Project planning
  • Global Team Leadership
  • Offboarding
  • Hospitality management
  • Customer serve
  • Donor Relations
  • Bilingual communication (Spanish–English) / Customer service & relationship management /
  • Operation Management
  • Operations Management:
  • Events Management
  • Airbnb Operations Management
  • Reservations Management
  • Restaurant Operations
  • Employee Development
  • AI Tools in Customer Support
  • Strategic Operations Management
  • Content Coordination
  • coustomer service

Assistant General Manager

Cafeteo
January 2018 - December 2018

Supported daily business operations and customer service initiatives. Coordinated production planning to ensure product availability. Assisted with private events and promotional activities. Participated in recruitment and onboarding processes. Contributed to product development and new store opening activities. Assisted with marketing content and promotional photo shoots.

Operations Manager

Hotel Monteolivos / Ohlive Restaurant
January 2018 - June 2026

Directed daily restaurant and hospitality operations. Led and supervised teams ranging from 6 to 20 employees. Coordinated kitchen, service, purchasing, and customer experience functions. Managed inventory control, procurement, and supplier relationships. Developed menus, new products, and guest experiences. Organized special events for hotel guests and external clients. Implemented operational improvements to increase efficiency and service quality. Handled staffing, scheduling, recruitment, and employee training.

Sales & Marketing Intern

Hilton Princess Hotel
January 2017 - December 2017

Assisted in promoting hotel services to corporate clients. Trained in banquet sales and event coordination. Worked with Opera and Sales Pro systems. Supported sales and marketing initiatives.

Executive Lounge Intern

Marriott Hotel
January 2016 - December 2016

Assisted in Executive Lounge operations. Managed administrative and back-office responsibilities. Coordinated with Room Service, Kitchen, and Guest Services departments. Supported operational procedures and service standards.

Food & Beverage Intern

Sheraton Hotel
January 2015 - December 2015

Delivered guest service in à la carte dining operations. Provided room service support. Assisted Executive Lounge operations. Worked with MICROS hospitality systems.

Smart Scores

Communication
90
Role Fit
95
Adaptability
75
Problem-solving
70

Smart Skills

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