Designed and implemented the full sales infrastructure in Zoho CRM, including pipeline stages, workflows, and data alignment. Managed end-to-end sales cycle for industrial clients in the Dallas-Fort Worth sector. Executed lead generation projects managing databases of 1,000+ contacts using SIC/NAICS targeting. Directed market expansion strategies for wholesale janitorial supplies.

Managed commercial and residential accounts in Salesforce and CSA for service activations and billing. Facilitated energy service contracts ensuring compliance and high customer retention. Handled complex escalations and account management in a fast-paced environment.

Operated across Salesforce, CSA, and Webpass to resolve technical and account issues in real-time. Provided on-floor support and handled escalations for fiber optics and networking issues. Analyzed KPIs to improve resolution times and customer satisfaction scores.