Delivered primary strategic support to the CEO of a leading U.S. immigration law firm focused on deportation defense and humanitarian visas. Managed high-complexity, multi-time-zone calendar encompassing board meetings, court appearances, media engagements, and international travel. Served as a trusted liaison for high-net-worth clients, government officials, attorneys, and external stakeholders; drafted and prepared confidential bilingual correspondence and presentations. Oversaw expense reporting, contract coordination, firm-wide events, and pro-bono initiatives; drove process improvements to increase CEO productivity by 30%.

Provided executive-level support to 4 Senior Partners and 1 Managing Director & Partner in the Central America & Caribbean practice. Coordinated intricate calendars, international travel, visa processing, and expense management using Concur and SAP. Organized high-impact client meetings, workshops, and leadership offsites (virtual/in-person) for teams of up to 80 participants. Prepared and edited client-facing proposals, confidential materials, and regional project coordination across multiple BCG offices. Ranked in the top 10% of global Executive Assistants based on internal performance evaluations.

Supported Country General Manager and 12+ director Leadership Team for IBM Costa Rica. Managed executive calendars, meeting logistics, and end-to-end domestic/international travel arrangements. Processed purchase orders, invoices, budget tracking, and coordinated large-scale internal events and town halls. Acted as bilingual liaison with global headquarters; led administrative onboarding programs for new staff.

Resolved high-volume vendor chargeback disputes for U.S. and European portfolios while ensuring full policy compliance and minimizing financial exposure. Performed detailed, evidence-based investigations and root-cause analysis achieving 99% accuracy and leading processing times. Managed complete dispute lifecycle, including vendor communications, documentation review, and preventive audits. Mentored junior team members in a fast-paced, metrics-driven shared services environment.