Simera Professional Key (SPK)

Bryan P

El Salvador

Chat and Email Customer Service/Customer Support Representative

$ 1,900/month

10+ yrs exp

Technical and Customer Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. I have provided customer support via Zendesk, initially through email and later transitioning to live chat, for a He…

Skills

  • Customer Service
  • Entrepreneurship
  • Monetization
  • Motivation
  • Problem Solving
  • Teamwork
  • Technical Support
  • Inbound Sales
  • Microsoft Office 365
  • Microsoft Office Suite
  • Outbound Sales
  • Paid Media Management
  • Social Media Management
  • TeamWorks
  • Tech Support
  • Team Collaboration
  • Problem-Solving
  • Team Work
  • responsability
  • IT and Technical Support
  • Microsoft Suite
  • Respectful
  • chat support
  • email support
  • Legal Intake
  • Microsoft Office
  • Customer Service Rep
  • Probelm Sloving
  • Resposabilty
  • Responsibility
  • Problem Solver
  • Teamwork and Collaboration
  • Customer Service Chat
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • Responsibility.
  • Teamwork & Collaboration
  • customer service,
  • Customer Service Agent
  • Technical Support Manager
  • Remote Collaboration
  • Basic Social Media Management
  • Social Media Manager
  • Live Chat Support
  • Media Management
  • Problem - solving
  • Remote Team Collaboration
  • Teamworker
  • Technical Collaboration
  • Customer serve
  • IT technical support
  • Technical Support (SaaS)
  • Problem Saving
  • o Problem-Solving
  • IT Technical Support
  • -Teamwok
  • coustomer service
  • Remote Colaboration
  • Team Collaberation

Bryan P

El Salvador

Chat and Email Customer Service/Customer Support Representative

$ 1,900 /month

Part Time: $ 1,450/month

10+ yrs exp

Intro Video

Technical and Customer Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. I have provided customer support via Zendesk, initially through email and later transitioning to live chat, for a He…

Skills

  • Customer Service
  • Entrepreneurship
  • Monetization
  • Motivation
  • Problem Solving
  • Teamwork
  • Technical Support
  • Inbound Sales
  • Microsoft Office 365
  • Microsoft Office Suite
  • Outbound Sales
  • Paid Media Management
  • Social Media Management
  • TeamWorks
  • Tech Support
  • Team Collaboration
  • Problem-Solving
  • Team Work
  • responsability
  • IT and Technical Support
  • Microsoft Suite
  • Respectful
  • chat support
  • email support
  • Legal Intake
  • Microsoft Office
  • Customer Service Rep
  • Probelm Sloving
  • Resposabilty
  • Responsibility
  • Problem Solver
  • Teamwork and Collaboration
  • Customer Service Chat
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • Responsibility.
  • Teamwork & Collaboration
  • customer service,
  • Customer Service Agent
  • Technical Support Manager
  • Remote Collaboration
  • Basic Social Media Management
  • Social Media Manager
  • Live Chat Support
  • Media Management
  • Problem - solving
  • Remote Team Collaboration
  • Teamworker
  • Technical Collaboration
  • Customer serve
  • IT technical support
  • Technical Support (SaaS)
  • Problem Saving
  • o Problem-Solving
  • IT Technical Support
  • -Teamwok
  • coustomer service
  • Remote Colaboration
  • Team Collaberation

Chat and Email Customer Service/Customer Support Representative

The Functionary
December 2024 - January 2026

Responded to chat and email inquiries about a medical web-based platform for private doctors in USA. Managed follow-ups via emails. Utilized Zendesk platform for chats and emails effectively.

Intake Specialist

JobDuck
February 2023 - November 2024

Handled inbound and outbound calls assisting potential new clients seeking legal assistance. Managed attorney consultations and schedules. Provided real-time translations for Spanish-speaking potential new clients when needed. Managed social media pages, responding to inquiries and updating content. Collaborated with internal teams to resolve complex client concerns.

Customer Service Representative

TOG
January 2021 - January 2023

Provided customer service for LOWES clients in USA and Canada. Assisted customers with general product inquiries and claims.

Technical Support Representative

Teleperformance
November 2016 - December 2020

Answered inbound calls from customers requiring technical support for satellite TV issues, and later internet services as DirecTV merged with AT&T. Responded to customer calls, emails, and chats. Resolved complaints and issues related to phone, internet, television, and other AT&T services. Provided basic technical support.

Manual Laborer / Furniture Restorer

Auto Upholstery Damasco
January 2009 - December 2014

Assisted in a family business, manually restoring home and office furniture.

Smart Scores

Communication
85
Role Fit
95
Adaptability
85
Problem-solving
85

Smart Skills

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