Served as the primary point of contact between clients and the firm via phone, email, and text. Maintained consistent communication, providing updates and escalating legal-related debts as needed. Audited client files to ensure accuracy and compliance. Generated and analyzed credit reports through Experian. Coordinated with Back Office to initiate cease and desist letters and dispute requests. Conducted follow-ups and handled inbound calls, ensuring timely resolution and client satisfaction.

Managed daily office operations and administrative workflows. Delivered high-quality customer support via phone, email, and text. Scheduled and coordinated appointments to optimize service efficiency. Processed payments and maintained accurate financial records. Followed up with customers and technicians to resolve concerns and ensure service quality.

Provided real-time technical and customer support via phone, email, and chat. Troubleshot applications, email systems, and mobile devices for corporate users. Resolved technical issues efficiently, improving user experience. Conducted proactive follow-ups to ensure issue resolution and satisfaction. Collaborated with account managers to support service delivery. Maintained detailed documentation of troubleshooting processes and solutions.