Provided customer support for over 300 university bookstores. Handled inbound calls and emails regarding order inquiries and technical support for university tools. Assisted customers with troubleshooting and ensured a seamless user experience. Maintained high-quality service standards to meet client expectations.

Scheduled and confirmed patient appointments, ensuring accuracy and efficiency in scheduling. Communicated with patients to provide reminders and resolve appointment-related inquiries. Coordinated with healthcare providers to optimize appointment availability.

Consistently met and exceeded sales targets. Conducted product presentations and closed high-value deals, contributing to team revenue growth. Maintained a robust pipeline of leads and built strong client relationships.

Led a team of 20 representatives, driving performance and exceeding key performance indicators. Conducted regular coaching sessions and performance reviews to enhance team productivity. Streamlined operational workflows, resulting in improved metrics.

Delivered exceptional customer support through phone, email, and chat, achieving a high customer satisfaction score. Resolved inquiries efficiently. Collaborated with team members to identify and implement solutions for recurring issues.