Managed a portfolio of 67+ active client accounts requiring continuous follow-up and process coordination. Conducted 30+ outbound and follow-up calls daily to ensure client progress, compliance, and onboarding continuity. Documented detailed client recaps, progress notes, and issue tracking reports for internal teams after each interaction. Coordinated with multiple departments to escalate and resolve operational, licensing, and platform-related issues. Guided clients through complex onboarding and licensing workflows while maintaining high customer satisfaction standards. Handled difficult client interactions, escalations, and supervisor requests professionally and effectively. Utilized HubSpot, RingCentral, and proprietary platforms to manage communications and workflow tracking. Received end-of-year performance bonus for contributing to the successful completion of 20+ client licensing processes.

Provided administrative and operational support for agricultural development projects involving multiple organizations. Managed social media accounts and digital communication for the company and associated entities. Designed and developed 5 organizational websites to improve online visibility and communications. Assisted in document preparation, reporting, project coordination, and operational logistics.

Delivered personalized tutoring in mathematics, physics, and English to 100+ students through individual and group sessions. Managed all business operations independently: scheduling, billing, customer communication, and staff coordination. Coordinated with parents, students, and teachers to ensure academic progress and operational efficiency. Developed customized learning strategies that improved student understanding and academic performance. Dedicated 20+ hours weekly while simultaneously managing full-time professional responsibilities.

Performed preventive and corrective electrical maintenance at the Ibarra wastewater treatment plant (PTAR). Conducted maintenance and troubleshooting for electric motors, control panels, sensors, compressors, and industrial generators. Assisted in installation and assembly of electrical panels, frequency drives, PLCs, and Siemens LOGO! control systems. Participated in automation and instrumentation projects involving industrial electrical systems and control processes.