Assisting customers with their purchases, encouraging them to buy, showing and describing the product benefits, support, and warranties. Subsequently, providing technical support for surveillance cameras and residential security systems at ADT.

Provided support for wired and wireless internet services, connected new equipment such as laptops, desktop computers, wireless cameras, printers, security equipment, routers, and more.

Managed a portfolio of delinquent clients, followed up, scheduled and offered payment arrangements to pay off debt, and set monthly goals according to administration suggestions.

Provided insurance policy information, enrolled new support personnel, answered phones, reported defective or lost equipment, reported equipment replacements, listed deductibles, and provided general customer service.

Provided answers to questions from customers regarding equipment use and troubleshooting, usually over the phone. Supported hardware, software, and application of different pieces of equipment, from home appliances. Operated in accordance with customer care policies, procedures, workflows, and performance standards. Handled general inquiries and troubleshooting company products, acting as a primary point of contact for repair. Ensured quality service through accuracy and commitment to first call resolution. Performed diagnostic troubleshooting tasks requiring investigation and analysis of root causes for a variety of unpredictable service and repair calls. Assessed and communicated complex technical issues; created and coded trouble tickets, gathered customer history, and scheduled trouble calls. Identified and reported system-related issues to customers.

Provided answers to questions from customers regarding equipment use and troubleshooting, usually over the phone. Supported hardware, software, and application of different pieces of equipment, from home entertainment.

Performed analysis and follow-up for the collection of overdue accounts. Collected payments on past due bills, created and organized lists of delinquent customers by severity. Located customers using credit bureau information, background checks, loan documents, and other paperwork or databases. Contacted customers by telephone, used computer systems for skip tracing, informed clients of overdue accounts and amounts owed, and attempted to collect payment. Reviewed terms of sale or loan documents, ensured correct customer information, determined if debt could be collected, set up repayment plans, and offered advice or referrals to debt counselors. Recorded new commitments to repay debt, sent statements of delinquencies to credit bureaus, and initiated repossession proceedings or handed over accounts to law practices specializing in collections.

Provided meaningful credit lines to customers and potential cardholders often overlooked by competitors. Listened to customer requirements and presented appropriately to make sales. Maintained and developed relationships with existing customers in person and via telephone. Negotiated terms of agreements and closed sales. Gathered market and customer information, challenged objections to secure sales, advised on upcoming product developments, and discussed special promotions. Checked quantities of goods on display and in stock. Recorded sales and order information, sending copies to the sales office or entering figures into a computer system. Reviewed sales performance, aiming to meet or exceed targets. Gained a clear understanding of customers' businesses and requirements, and made accurate, rapid cost calculations and provided customers with quotes.