Personally assist executive with managing complex diaries, external tasks, and prioritizing appointments. Manage documentation, filing, data entry, and business correspondence. Handle logistics and confidential information while directly building organizational structure.

Served as personal assistant for various executives overseas, handled daily reports, and acted as main POC. Managed calendars, global travel arrangements, and expense reports via Concur. Actively participated in the department and teams' administrative needs.

Led day-to-day operations of agents and assisted the team with work-related decision making and complex issues. Advocated for and led team efforts to contribute to continuous policy change. Resolved advanced customer inquiries regarding billing and tech via phones and chat.

Leveraged standard contact center workflows to identify trend lines, compile weekly metrics reports, and resolve complex issues using real-time problem-solving. Data-mined high-volume call records using proprietary internal ticketing systems to categorize non-responsive outcomes. Guided new hires during their nesting period and aided throughout their operational adjustment phase.