Simera Professional Key (SPK)

Eliseo Emmanuel H

Guatemala

Portfolio Project Manager

10+ yrs exp

Eliseo es Ingeniero Industrial con Maestría en Gestión Industrial y MBA, con más de 15 años liderando proyectos y productos de transformación digital, automatización y eficiencia operativa. Cuenta con experiencia relevante en el sector financiero a través de Banco Agromercantil, donde participó en iniciativas de canales digitales, tesorería, prevención de lavado de dinero y cumplimiento regulatorio. Ha liderado portafolios regionales de productos y proyectos en Claro Centroamérica, gestionando r…

Skills

  • Agile Project Management
  • Azure
  • Data & Analytics
  • Data Analysis
  • Data Analytics
  • Graphic Design
  • HR Management
  • HR Negotiation
  • Jira
  • Kanban
  • Machine Learning
  • Negotiation
  • Product Management
  • Project Management
  • Risk Management
  • Sales Management
  • Scrum
  • Six Sigma
  • Strategic Planning
  • Talent Management
  • API Integration
  • Case Management
  • CRM Management
  • Digital Project Management
  • Figma
  • Fleet Management
  • Google Workspace
  • Machine Learning/ML
  • Miro
  • MS Project
  • Power BI
  • PR Management
  • Product Manager
  • Production Management
  • Property Management
  • Queue Management
  • Retail Management
  • Task Management
  • Crisis Management
  • Earned Value Management
  • Team Leadership
  • Email Management
  • Basic Graphic Design
  • Bid Management
  • Planner
  • PowerBI
  • Project Manager
  • Social Project Management
  • Project managment
  • Budget control
  • Negociation
  • Process Optmization
  • project mnangement
  • Legal Project Management
  • Data-Driven Decision Making
  • Mahcine Learning
  • Risk Management.
  • • Technology Integration
  • project managmenet
  • control systems
  • machine learning
  • Negotiations
  • Graphic designer
  • Hybrid Project Managerment
  • Business Process Managment
  • Micro
  • IT Project Management
  • Grapic Design
  • PMO and Project Management
  • Google Workspace Suite
  • Process Automation
  • Project managemet
  • Strategic planing
  • Complex Project Management
  • Risk/Change Management
  • Global Team Leadership
  • calidad
  • Basic Data Analysis
  • Googleworkspace
  • Graphics design
  • Graphics designer
  • Spatial Analysis
  • Sales Managment
  • Data Analysis,
  • Data-driven decisions:
  • • Data analysis
  • - Strategic planning
  • ERP Management
  • Faxes Management
  • Project Management,
  • graphic design
  • Strategic Account Planning
  • IA API Integration
  • PMO & Project Management
  • Executive networking
  • Project Management (PMBOK)
  • Executive Reporting
  • AI Integration
  • Issue Management
  • operation analysis

Eliseo Emmanuel H

Guatemala

Portfolio Project Manager

10+ yrs exp

Eliseo es Ingeniero Industrial con Maestría en Gestión Industrial y MBA, con más de 15 años liderando proyectos y productos de transformación digital, automatización y eficiencia operativa. Cuenta con experiencia relevante en el sector financiero a través de Banco Agromercantil, donde participó en iniciativas de canales digitales, tesorería, prevención de lavado de dinero y cumplimiento regulatorio. Ha liderado portafolios regionales de productos y proyectos en Claro Centroamérica, gestionando r…

Skills

  • Agile Project Management
  • Azure
  • Data & Analytics
  • Data Analysis
  • Data Analytics
  • Graphic Design
  • HR Management
  • HR Negotiation
  • Jira
  • Kanban
  • Machine Learning
  • Negotiation
  • Product Management
  • Project Management
  • Risk Management
  • Sales Management
  • Scrum
  • Six Sigma
  • Strategic Planning
  • Talent Management
  • API Integration
  • Case Management
  • CRM Management
  • Digital Project Management
  • Figma
  • Fleet Management
  • Google Workspace
  • Machine Learning/ML
  • Miro
  • MS Project
  • Power BI
  • PR Management
  • Product Manager
  • Production Management
  • Property Management
  • Queue Management
  • Retail Management
  • Task Management
  • Crisis Management
  • Earned Value Management
  • Team Leadership
  • Email Management
  • Basic Graphic Design
  • Bid Management
  • Planner
  • PowerBI
  • Project Manager
  • Social Project Management
  • Project managment
  • Budget control
  • Negociation
  • Process Optmization
  • project mnangement
  • Legal Project Management
  • Data-Driven Decision Making
  • Mahcine Learning
  • Risk Management.
  • • Technology Integration
  • project managmenet
  • control systems
  • machine learning
  • Negotiations
  • Graphic designer
  • Hybrid Project Managerment
  • Business Process Managment
  • Micro
  • IT Project Management
  • Grapic Design
  • PMO and Project Management
  • Google Workspace Suite
  • Process Automation
  • Project managemet
  • Strategic planing
  • Complex Project Management
  • Risk/Change Management
  • Global Team Leadership
  • calidad
  • Basic Data Analysis
  • Googleworkspace
  • Graphics design
  • Graphics designer
  • Spatial Analysis
  • Sales Managment
  • Data Analysis,
  • Data-driven decisions:
  • • Data analysis
  • - Strategic planning
  • ERP Management
  • Faxes Management
  • Project Management,
  • graphic design
  • Strategic Account Planning
  • IA API Integration
  • PMO & Project Management
  • Executive networking
  • Project Management (PMBOK)
  • Executive Reporting
  • AI Integration
  • Issue Management
  • operation analysis

Portfolio Project Manager

Banco Agromercantil (Bam)
June 2023 - November 2024

Led operational efficiency, digital transformation, automation, and regulatory compliance projects. Prioritized initiatives by impact/value and team availability, monitored delivery and performance KPIs; governed the portfolio backlog. Managed CAPEX/OPEX and execution roadmap; coordinated multidisciplinary teams. Managed risks and ensured regulatory compliance in transformation and automation initiatives, aligning with regulations and business continuity. Coordinated between technical areas, business, and IT in hybrid environments. Drove automation and operational efficiency oriented to metrics (OKRs/KPIs).

Regional Project Manager / Product Owner

Claro Centroamérica
March 2015 - May 2023

Led portfolio of projects and products, digital channels, self-service, and automation for Mass Market and B2B segments across Central America (web/app, payments/billing, PQRs/tickets, reports, self-service). Coordinated multi-squad regional teams with focus on deliveries, dependencies, and deployment quality. Managed comprehensive schedules, risks, and costs, with focus on strategic objectives and operational continuity. Governed projects under hybrid models (Waterfall + Agile). Served as Product/Project lead for the Corporate/SME Portal and mass self-service portal (line management, billing, reports, tickets, monitoring, product management). Achieved significant results: support tickets decreased by approximately 35-45%, SAC costs reduced by approximately 20-30%, TTR decreased by approximately 30-40%; repetitive tasks for executives reduced by approximately 40-60%. Improved customer experience: NPS/CSAT increased by 8-12 points; contributed to retention (churn decreased by approximately 2-4 pp) and supported new B2B/government sales. Defined backlog, acceptance criteria, and coordinated with technical/commercial teams for regional deployments. Governed the regional multi-squad roadmap: prioritization, dependencies, go-to-market, and coordination with technical/commercial areas. Managed CAPEX/OPEX and execution roadmap; coordinated multidisciplinary teams. Optimized investment: defined business cases and prioritized budget by return/value.

Advisor / Consultant

Independent
February 2012 - February 2015

Provided strategic planning, risk analysis, process improvement, and automation services with a focus on operational efficiency. Diagnosed needs, evaluated, and created products and services. Involved in E-commerce, SEO, e-learning, and support in quality certifications.

Project Coordinator

FLAAR Mesoamérica
June 2009 - March 2012

Implemented management systems, websites, and databases. Performed reporting and analytics. Designed and improved processes with a focus on measurable results.

Smart Scores

Communication
90
Role Fit
100
Adaptability
80
Problem-solving
90
Professional Presence
90
Drive/Initiative
95

Smart Skills

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