Designed and automated workflows using Power Automate, optimizing operational processes and reducing manual processing time. Created and executed test matrices in Excel, validating critical processes and documenting results through Jira. Analyzed, configured, and monitored chargeback workflows, ensuring full operational traceability. Diagnosed and resolved issues in API and SFTP server integrations, improving the stability of data exchange processes. Conducted operational data analysis for error detection, process improvement, and workflow optimization.

Provided advanced system administration and support in production and testing environments (Level 2 and 3). Automated processes using Docker and configured application environments with WebLogic. Monitored services, resolved critical incidents, and ensured operational continuity. Supported deployments, technical validations, and application infrastructure maintenance. Worked closely with development teams to resolve production-level issues.

Provided technical support and developed internal solutions using SharePoint. Maintained IT infrastructure and supported internal networks. Developed application features using C++ and HTML5. Diagnosed and resolved technical issues at both software and infrastructure levels.

Provided on-site and remote technical support to end users, handling hardware, software, and operating system incidents through the service desk (Proactiva NET Service Desk). Performed preventive and corrective maintenance on computers, printers, and scanners, including cleaning, diagnostics, hardware replacement, and new equipment setup. Executed data migration and data recovery processes, as well as software installation and configuration, ensuring data integrity and service continuity. Assisted with project documentation, IT asset inventory control, and collaborative troubleshooting.