Simera Professional Key (SPK)

Giovanny Omar M

Ecuador

Technical Account Manager

$ 2,700/month

10+ yrs exp

Experienced IT professional dedicated to providing excellent technical account management and optimizing cloud solutions. Skilled in reducing costs, supporting IT staff with ITIL, and implementing exciting generative AI strategies. Always ready to analyze issues, manage service desks, and ensure smooth infrastructure operations for your business to thrive.

Skills

  • Agile Project Management
  • Campaign Management
  • Content Management
  • Event Management
  • Inventory Management
  • ITIL
  • Leadership
  • Netapp
  • Product Management
  • Project Management
  • Quality Management
  • Talent Management
  • Teamwork
  • CRM Management
  • Digital Project Management
  • Engagement Management
  • Fleet Management
  • Hyper V
  • TeamWorks
  • Campaign Mangement
  • Bid Management
  • Team Work
  • Investment Management
  • Lidership
  • Social Project Management
  • Project managment
  • Client Management
  • Legal Project Management
  • Infraestructure Management
  • Leathership
  • CPC certified
  • leadership,
  • Hybrid Project Managerment
  • Expense Management
  • IT Project Management
  • PMO and Project Management
  • Project managemet
  • Plant Management
  • Complex Project Management
  • Teamworker
  • Service Desk
  • Project Management,
  • B2B Management
  • Events Management
  • AI Engineer
  • Hyper-V
  • DNS Management
  • PMO & Project Management
  • Debt Management
  • Technical Project Management
  • -Teamwok

Giovanny Omar M

Ecuador

Technical Account Manager

$ 2,700 /month

10+ yrs exp

Intro Video

Experienced IT professional dedicated to providing excellent technical account management and optimizing cloud solutions. Skilled in reducing costs, supporting IT staff with ITIL, and implementing exciting generative AI strategies. Always ready to analyze issues, manage service desks, and ensure smooth infrastructure operations for your business to thrive.

Skills

  • Agile Project Management
  • Campaign Management
  • Content Management
  • Event Management
  • Inventory Management
  • ITIL
  • Leadership
  • Netapp
  • Product Management
  • Project Management
  • Quality Management
  • Talent Management
  • Teamwork
  • CRM Management
  • Digital Project Management
  • Engagement Management
  • Fleet Management
  • Hyper V
  • TeamWorks
  • Campaign Mangement
  • Bid Management
  • Team Work
  • Investment Management
  • Lidership
  • Social Project Management
  • Project managment
  • Client Management
  • Legal Project Management
  • Infraestructure Management
  • Leathership
  • CPC certified
  • leadership,
  • Hybrid Project Managerment
  • Expense Management
  • IT Project Management
  • PMO and Project Management
  • Project managemet
  • Plant Management
  • Complex Project Management
  • Teamworker
  • Service Desk
  • Project Management,
  • B2B Management
  • Events Management
  • AI Engineer
  • Hyper-V
  • DNS Management
  • PMO & Project Management
  • Debt Management
  • Technical Project Management
  • -Teamwok

Technical Account Manager

EMTEC CHILE
March 2019 - present

Delivered IT management services with exceptional quality and extensive knowledge of processes and technologies, providing clients with superior service and enhancing their business growth. Achieved a 20% reduction in billing costs for cloud environments within three months, optimizing ROI and strengthening management policies in cloud operations. Strengthened internal staff capabilities through the ITIL framework, ensuring a robust knowledge base in IT and fostering the growth of Level 1 and Level 2 engineers. Conducted thorough problem and incident analysis, effectively diagnosing root causes and providing actionable resolution recommendations for complex issues. Introduced generative AI strategies within the organization to enhance service offerings and leverage emerging technologies. Oversaw GCP and AWS cloud management. Served as a Senior Consultant for NetApp storage solutions. Acted as a Professional Engineer for Veeam backup solutions. Managed Nutanix technologies and services. Led L1/L2 service desk operations. Functioned as IT Manager for Infrastructure as a Service (IaaS) with expertise in Hyper-V, Linux servers, SQL Server databases, Commvault, and NetApp storage capacities. Executed deployments for NetApp, IBM, and Lenovo technologies. Directed service desk management initiatives. Provided technical leadership at the senior L1/L2 level.

IT Consultant

SNST DEL ECUADOR
November 2017 - February 2019

Served as Regional Technical Manager overseeing operations in Peru, Colombia, and Ecuador. Supported NetApp partners and facilitated service delivery across the region. Managed deployment services for NetApp, IBM, and Cisco technologies. Led data migration projects, successfully handling 2PB of data migration efforts.

Field Support Engineer

NETAPP – ILM
June 2012 - October 2017

Installed and optimized NetApp products to ensure peak performance. Delivered high-quality NetApp service solutions. Served as an authorized service engineer at Level 2/Level 3. Provided consulting and development expertise for migration projects.

Project and Process Manager Senior

SRI ECUADOR
March 2005 - June 2012

Managed IT projects, ensuring timely and successful execution. Oversaw event, capacity, and Configuration Management Database (CMDB) processes. Directed senior management of IT infrastructure to support organizational objectives. Executed the deployment of the first government disaster recovery site in Ecuador.

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
90

Smart Skills

beta