Remote administrative and operational support for a SaaS platform, managing communications, organizing records, and coordinating daily business tasks with precision. Responded to emails and messages from partners and internal teams, handling general inquiries with professionalism, clarity, and timely follow-up. Organized files, case records, and documentation across CRM and ticketing systems, maintaining confidentiality and accuracy of sensitive information at all times. Assisted with data entry, reporting, and tracking tasks using spreadsheets and productivity tools, preparing summaries and status updates for internal teams. Coordinated with team members across Product, Engineering, and Operations to support daily workflows and ensure seamless task completion and follow-up.

Managed incoming communications and administrative requests, organizing information and coordinating responses with operational and technical teams. Prepared and updated records in CRM systems with high attention to detail, ensuring full traceability and accurate documentation of all interactions.

Senior administrative reference role focused on process documentation, operational reporting, and cross-functional coordination. Prepared documents, reports, and process guides supporting daily operational activities, ensuring all materials were clear, accurate, up to date. Coordinated with team leads and cross-functional departments to track tasks, follow up on pending activities, and maintain alignment across operations. Maintained organized records of team performance data, escalations, and process changes, handling sensitive information with strict confidentiality. Identified opportunities for process improvement and implemented administrative solutions that improved team efficiency and task consistency.

Responded to communications and managed administrative requests independently, prioritizing tasks effectively and meeting all deadlines. Organized and maintained accurate records in ticketing systems and CRM platforms, ensuring data integrity and full traceability. Prepared documentation and assisted with reporting tasks using Microsoft Office tools with consistent attention to detail.

Managed IT inventory records, installed and configured software, and provided administrative and technical support to internal users.