Managed executive email communication and coordinated with vendors via email and phone calls to ensure smooth daily operations. Maintained and updated administrative records and digital files with strong organization and accuracy. Performed data entry tasks and supported workflow organization in a fast-paced environment. Assisted with internal communication, follow-ups, and daily administrative tasks to ensure efficiency and task completion.

Scheduled and coordinated medical appointments for patients through inbound and outbound calls in a fast-paced healthcare call center environment. Managed calendars, appointment systems, and ensured accurate scheduling and provider coordination.

Provided chat-based customer support for Walmart e-commerce customers during the high-volume holiday season, assisting with order inquiries, tracking, returns, and delivery issues. Resolved product-related issues, including damaged, missing, or incorrect items, ensuring timely and accurate customer resolutions.

Supported communication and coordination between internal teams and external partners, ensuring clear and timely information flow across departments and stakeholders. Assisted with administrative support tasks including email follow-ups, data entry, and accurate organization of operational and outreach information. Maintained structured databases, records, and documentation systems to ensure data accuracy, consistency, and proper tracking of activities. Supported daily administrative operations and remote coordination tasks, contributing to workflow efficiency, task management, and process organization in a fast-paced environment.

Conducted outbound sales calls to promote and present telecommunications services to potential customers. Assisted customers in evaluating and selecting suitable plans and service options based on their needs.