Provide customer support in internal reconciliation processes and in managing fund movements related to financial products. Analyze and determine the root causes of discrepancies detected between balances and transactions (Misapplications). Management and validation of received payments, coordinating with Fintech companies for proper fund allocation. Assist customers with inquiries related to payments made with debit or credit cards. Support in supervisor calls, escalations, and customer service.

Collections management, portfolio handling in English.

Responsible for direct sales of hardware products, providing full support throughout the purchasing process and assisting with staff coverage to support store operations.

Coordinated cross-border land freight between Central America and Mexico, ensuring timely delivery of client cargo. Audited international trade documentation (DUCA, Bill of Lading, Packing List, Manifests) to guarantee customs compliance. Sourced and contracted transport providers, optimizing shipping capacity and cost efficiency based on client needs.