Developed and maintained relationships with key clients to ensure long-term satisfaction and retention. Identified client needs and aligned company products and services to deliver tailored solutions. Managed a portfolio of high-value accounts, achieving consistent revenue growth and profitability targets. Served as the primary point of contact for strategic accounts, resolving issues efficiently and maintaining high customer satisfaction. Created and executed account plans, including growth strategies, risk assessments, and business development initiatives. Conducted performance reviews and business meetings with key stakeholders to drive strategic alignment. Collaborated cross-functionally with sales, marketing, and product teams to meet client expectations and enhance service delivery. Analyzed account performance metrics and market trends to identify opportunities for upselling and cross-selling. Performed business development in the region, prospecting new customers, from e-commerce and shops to retailers.

Maintained and updated CRM data for global software vendors and resellers. Communicated daily with software producers and resellers. Matched client needs with optimal solutions by leveraging a wide portfolio of technology offerings. Managed daily contact and follow-up on deals and quotations. Ensured the correct payment and delivery of various licenses.

Managed strategic wholesale account Vital S.A., contributing 11% of total company revenue. Managed and monitored commercial, financial, and logistics services KPIs, seeking profitability while continuing to increase sales volume. Increased sales 8% in volume comparing 2021 versus 2022. Negotiated monthly commercial agreements, ensuring additional in-store displays. Managed the P&L of the account, following its impact, making Vital S.A. the most profitable account of the company. Developed specific business plans, improving the company margin by selling a more convenient portfolio mix. Led a cross-functional team of 3 direct and 10 indirect reports to execute trade strategies and in-store presence. Ensured that the company's trade marketing strategy was accurately executed at the point of sale. Conducted monthly reviews of the Share of Exhibition of products in each category in different stores. Held weekly meetings with the team for proper follow-up of tasks related to the normal operation of the sales cycle. Evaluated product performance at the customer and developed a plan according to stock turnover. Prepared monthly forecasts to provide predictability to the supply and logistics team to ensure efficient delivery and a good level of service.

Executed medium and long-term action plans to strengthen and sustain the leadership of businesses. Monitored KPIs and analyzed deviations. Collaborated closely with Marketing and Trade Marketing to align weekly offers of retailers and ensure stock in stores. Supported the Logistics team by sharing information about Out of Stock products with customers. Maintained the Out of Stock KPI below 5%. Managed the company's product sales cycle for Carrefour and Walmart accounts. Led a team of Shelf Stockers throughout the country, conducting weekly visits to audit stores.

Developed the information area and analyzed key variables of points of sale, achieving the implementation of processes for agile decision-making. Built an analytical tool that helped to understand where to reallocate 640 Shelf Stockers in different stores throughout the country, according to the economic benefit of the store. Joined the Young Professional program, where a project to reduce costs in the wine labeling process was undertaken.

Responsible for account reconciliations. Controlled and registered accounting movements in SAP.

Responsible for managing collections from the Latin American and Caribbean client portfolio. Negotiated payment plans and resolved payment disputes. Provided reports and applied payments in the account system.

Responsible for payments. In charge of billing and customer service attendance. Gained experience as part of the team that developed the finance strategy.