Simera Professional Key (SPK)

Yamil Esteban A

Costa Rica

Linen Room Secretary

$ 2,000/month

3 yrs exp

Hello there, I am a passionate learner for different systems and softwares that can be implemented in daily life. I have experience on administrative roles, customer roles and hospitality but lately I would like to get more skills related to my studies. I sure to deliver a great result with time and effort.

Skills

  • Communications
  • Customer Support
  • Problem Solving
  • Technical Support
  • Troubleshooting
  • API
  • Google Workspace
  • Tech Support
  • Technical SEO
  • Ticketing Systems
  • Problem-Solving
  • IT Support
  • IT and Technical Support
  • Supportive
  • Probelm Sloving
  • Problem Solver
  • Strong Communication Skills
  • comunication skills
  • Micrososft 365
  • Problem-Solving:
  • Microsoft 365
  • Technical Support Manager
  • Phone, Email, & Chat Support
  • HTML/CSS/Javascript
  • Google Workspace Suite
  • Email and Chat Support
  • Email & Chat Support
  • Communication Tools
  • Microsoft365
  • Problem - solving
  • Data Entry & Documentation
  • customer suport
  • Googleworkspace
  • Ability to maintain confidentiality and handle sensitive information.
  • data entry and documentation
  • • Clear Communication Skills
  • IT technical support
  • Clear communication skills
  • Technical Support (SaaS)
  • 1.Data Entry & Accuracy
  • Problem Saving
  • o Problem-Solving
  • IT Customer Support
  • IT Technical Support
  • Ticketing Systems (CRM)
  • pyhton

Yamil Esteban A

Costa Rica

Linen Room Secretary

$ 2,000 /month

Part Time: $ 1,300/month

3 yrs exp

Hello there, I am a passionate learner for different systems and softwares that can be implemented in daily life. I have experience on administrative roles, customer roles and hospitality but lately I would like to get more skills related to my studies. I sure to deliver a great result with time and effort.

Skills

  • Communications
  • Customer Support
  • Problem Solving
  • Technical Support
  • Troubleshooting
  • API
  • Google Workspace
  • Tech Support
  • Technical SEO
  • Ticketing Systems
  • Problem-Solving
  • IT Support
  • IT and Technical Support
  • Supportive
  • Probelm Sloving
  • Problem Solver
  • Strong Communication Skills
  • comunication skills
  • Micrososft 365
  • Problem-Solving:
  • Microsoft 365
  • Technical Support Manager
  • Phone, Email, & Chat Support
  • HTML/CSS/Javascript
  • Google Workspace Suite
  • Email and Chat Support
  • Email & Chat Support
  • Communication Tools
  • Microsoft365
  • Problem - solving
  • Data Entry & Documentation
  • customer suport
  • Googleworkspace
  • Ability to maintain confidentiality and handle sensitive information.
  • data entry and documentation
  • • Clear Communication Skills
  • IT technical support
  • Clear communication skills
  • Technical Support (SaaS)
  • 1.Data Entry & Accuracy
  • Problem Saving
  • o Problem-Solving
  • IT Customer Support
  • IT Technical Support
  • Ticketing Systems (CRM)
  • pyhton

Linen Room Secretary

HSJD HOSPITAL
January 2026 - May 2026

Managed inventory records and updated supply tracking systems daily. Generated reports using Microsoft Excel and maintained organized documentation. Assisted hospital staff with supply coordination and administrative support. Maintained accurate records in a fast-paced operational environment. Helped identify and resolve inventory discrepancies.

Administrative Assistant

HSJD HOSPITAL
July 2025 - November 2025

Digitized and maintained hospital records and internal documentation systems. Assisted staff with administrative and technical support tasks related to documentation access. Maintained accurate data entry and updated information across internal systems. Helped improve organization of records and information retrieval processes. Supported daily operations in a high-pressure healthcare environment.

Banking Fraud Specialist

CONCENTRIX
February 2024 - August 2024

Assisted customers through chat and email support in a high-volume financial services environment. Investigated account-related issues and documented fraud cases accurately in internal systems. Helped customers with account access, verification, and general support inquiries. Maintained professionalism and accuracy while handling sensitive financial information. Collaborated with internal teams to escalate and resolve complex customer issues.

Administrative & Guest Services Coordinator

HOTEL PARAISO VERDE
February 2023 - September 2025

Provided customer and technical support for guests, including Wi-Fi, printer, and mobile setup assistance. Managed reservations, billing information, and customer records with strong attention to detail. Assisted with troubleshooting day-to-day operational issues in a fast-paced environment. Communicated with guests through in-person, phone, and digital support channels. Coordinated with maintenance and operations teams to resolve customer concerns efficiently.

Smart Scores

Communication
90
Role Fit
90
Adaptability
85
Problem-solving
90

Smart Skills

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