Managed and developed a portfolio of small and medium-sized enterprise clients, supporting achievement of commercial goals in loans, mortgages and insurance. Provided consultative financial advisory, identifying client needs and configuring tailored banking solutions for business decision-making. Drove client acquisition, retention and portfolio growth through high-quality service, follow-up and relationship management.

Managed a portfolio of approximately 900 clients, consistently supporting achievement of commercial KPIs. Advised clients on financial products including consumer loans, mortgages, checking accounts and term deposits. Identified cross-selling opportunities and strengthened client relationships through consultative service and timely follow-up.

Coordinated export and warranty processes for mining equipment across national and international operations. Controlled work orders, billing processes and administrative follow-up, improving service traceability and operational efficiency. Maintained direct relationships with mining clients, identifying needs, following up on solutions and supporting commercial opportunities. Represented the company at international trade fairs and trade missions with ProChile to strengthen brand positioning.

Managed customer experience in a multicultural and fully bilingual environment, ensuring high service standards and immediate issue resolution. Acquired new corporate clients by presenting flexible office solutions aligned with business needs. Supported client retention and first-impression management through effective communication and service excellence.

Managed technical training programs for internal teams and external mining clients. Developed statistical performance analyses and supported operational continuity through planning and resource forecasting in assembly and repair operations. Managed monthly warranty expense reports and project closures under international quality standards.

Designed and executed the monthly sales plan, ensuring achievement of commercial objectives for the Unilever project. Assigned and monitored sales targets for the sales force, supporting profitability and portfolio growth. Coordinated purchasing and product supply to ensure operational continuity. Supervised the sales force, focusing on performance optimization and service excellence.