Bilingual QA / Automation Tester (Spanish/English) with solid experience in the banking and business sector. Specialist in manual and automated testing, defect lifecycle management (detection, reporting, and tracking), and user experience assurance. Analytical capacity to design detailed test cases, collaborate in bilingual and international teams, and generate professional technical documentation (user manuals). Proficiency in tools such as JIRA, Azure DevOps, Figma, SQL, Playwright + Claude, Chrome DevTools (element inspection) to analyze web application behavior, as well as environments with VPN for testing in secure networks. Full execution of functional, regression, integration, system, acceptance, non-functional (performance, security, usability, compatibility), and automated tests. Focus on total quality and continuous improvement.

Responsible for executing and supervising security procedures dictated by the United States Department of State to ensure the physical integrity of personnel at the American Embassy, as well as supervising patrol security guards and those in fixed posts to safeguard the integrity of the diplomatic complex and protect the premises from possible terrorist attacks or suspicious activities.

Opening and closing cash registers, periodic cash counts, collection of municipal taxes, and all tasks related to the treasury position, allowing the municipal treasurer to dedicate her time to updating accounts and feeding the online governmental transparency information system.

Responsible for the implementation of an information system for billing services at the El Portezuelo Community Development Association, creating and verifying the client database, as well as keeping a digital and physical record of monthly invoices and data consolidation.

Responsible for monitoring the status of the CLARO El Salvador network, diagnosing and predicting failures for ADSL/HFC/3G/4G Internet services, HD Television, Satellite Television, Fixed and Wireless Telephony, providing support for all CLARO devices, coordinating with technical staff and clients to resolve network failures.

Responsible for managing the business logistics of Banco Azteca El Congo, verifying the achievement of agency goals in personal loan sales, savings accounts, life insurance, ATM operations, collections, conducting periodic cash counts, customer service, complaint handling, and personnel management, all related to the operation of a bank.

Responsible for training transmission personnel from Santa Ana, Sonsonate, and Ahuachapán in the use of an information system for transmitting electoral results, as well as managing the logistics of distribution and handling of warehouse and storage of IT equipment for data transmission, and everything related to Information Technologies.

Responsible for sales, repair, and maintenance of new and used computers. Benefits: Company vehicle, commissions.

Responsible for the repair, maintenance, purchase, and sale of computers, in addition to managing the business logistics.