Managed calendars, scheduled and coordinated meetings, appointments, and travel arrangements for the CFO and COO, ensuring executives’ calendars were up-to-date and conflicts resolved promptly. Served as the primary point of contact between executives and internal/external stakeholders, drafting, reviewing, and managing correspondence. Coordinated meetings, prepared agendas, took minutes, and followed up on action items. Organized executive meetings, board meetings, and other key events. Drafted and managed executive reports and presentations. Compiled and circulated document packs ahead of meetings. Coordinated performance review meetings with subordinates. Planned and booked travel, accommodation, and itineraries for the CFO and COO, handling travel-related expenses and reimbursements. Maintained and organized confidential files and records, ensuring documents were easily accessible and properly archived. Assisted with special projects and initiatives as directed by the CFO and COO, conducting research and compiling data to support decision-making processes. Oversaw office supplies and equipment for the executives’ offices and coordinated with other administrative staff to ensure smooth office operations.

Provided executive support by managing the CEO’s calendar, appointments, meetings, and travel arrangements. Screened and prioritized emails, calls, and correspondence, responding on behalf of the CEO when appropriate. Prepared and edited reports, presentations, and other documents for executive-level meetings. Drafted, reviewed, and managed confidential communications and contracts. Coordinated internal and external meetings, including board meetings, investor meetings, and media engagements. Provided operational & strategic support by assisting in managing strategic projects, ensuring timely execution and alignment with company objectives. Conducted research, compiled data, and prepared reports on key business and industry topics. Facilitated communication between the CEO and senior leadership team, ensuring priorities were met. Developed and maintained organizational systems, processes, and workflows for efficiency. Oversaw special projects, including corporate events, branding initiatives, and partnership development. Managed stakeholder & relationship management by acting as a primary liaison between the CEO and key internal/external stakeholders. Built and maintained relationships with partners, clients, vendors, and media representatives. Represented the CEO professionally in all communications and engagements. Handled sensitive and confidential information with the highest level of discretion and professionalism. Managed administrative & office management by ensuring smooth day-to-day operations of the executive office. Managed expense reports, invoices, and budget tracking for the CEO’s office. Organized and maintained corporate records, contracts, and legal documents. Supported HR functions related to the CEO’s office, including onboarding executive hires.

Acted as an ambassador for SmartPA culture and values. Maintained expertise on all clients and their individual needs, delivering high service levels and resolving complex customer queries. Kept in regular contact with clients and proactively managed their expectations. Assisted with onboarding new clients, building rapport, extracting information, and liaising with the sales team to understand service expectations. Sent task reports and status updates in a timely manner. Ensured all information extracted from clients was accurately documented and distributed, reporting issues to the Team Leader or COE Manager. Assisted with various administrative tasks, including inbox and diary management for multiple clients. Provided PA support, including travel bookings and event coordination. Performed document production, data entry, and financial administration. Supported social media, copywriting, and marketing strategy. Handled ad hoc work, including document formatting, data entry, and proofreading. Communicated client requests to the COE Team in a timely manner. Ensured all client processes and documents were saved and filed in the correct location using approved SmartPA technology (as per COE processes) and within GDP guidelines. Tracked and recorded all work using SmartPA-approved technology. Assisted the Team Leader in creating and implementing processes and policies to enhance COE efficiency. Assisted with the onboarding journey for new recruits. Assisted in creating reports for the COE manager. Managed and met individual and team KPIs according to business objectives.

Provided extensive support to the Chief Executive. Assisted with various administrative tasks, including drafting and editing emails, memos, presentations, and communications on behalf of the Chief Executive. Coordinated and scheduled meetings, sending timely reminders and arranging necessary catering when required. Managed the CEO's calendar, prioritized important matters, and scheduled appointments accordingly. Took ownership of ad-hoc projects, ensuring effective project management and timely completion. Attended meetings to take accurate minutes and handled copying and scanning of relevant documents. Made travel and accommodation arrangements, ensuring smooth logistics for executive team members. Supported the team with general administrative duties as needed. Responded promptly and efficiently to ad-hoc requests. Adhered to best business practices and demonstrated professional etiquette in all interactions.

Operated the switchboard and redirected phone calls. Attended to tax assessment fees for the secretarial manager. Assisted the admin manager with debtors and creditors reports. Ensured filing and storage of secretarial files. Drafted fee notes and completed fees, ensuring accurate calculations before final submission for manager's approval and client emailing. Handled client queries regarding fees and other ad hoc requests, liaising with necessary managers to address complaints. Attended to all office administration duties, including printing debtors and cost reports, assisting with monthly fee schedules, and logging onto SARS e-filing for letters and notices. Performed file retrieval, requested and collected off-site files, and maintained a neat and orderly front desk and reception area. Arranged meetings for the Director and other managers, managed the Director’s diary, ordered stationery and office equipment, resolved fee note queries, and attended to all office maintenance and needs. Sent statements and invoices to clients and dealt with queries quickly and efficiently, acquiring basic financial knowledge. Managed office equipment and maintained a monthly newsletter on Dot-News. Typed minutes and attended to debt collecting. Allocated by the Director to assist in moving from ACCFIN (HelpDesk and ClientMate) to Smart Practice, handling data transfer and staff training. Captured high volumes of invoices and processed payments for suppliers. Invoiced and captured debtor payments. Reconciled and processed cashbooks. Captured and processed daily expenses. Processed and submitted VAT accurately, printed the VAT 201 report, and loaded payments on e-filing. Loaded bank payments. Reviewed and reconciled accounts, processed payments to external partners, and maintained updated records of invoices and receipts. Prepared financial reports through data collection, analysis, and summarization. Performed daily accounting tasks such as general ledger entries. Recorded payments and adjustments. Balanced the general ledger by preparing a trial balance and reconciling entries. Maintained subsidiary accounts by verifying, allocating, and posting transactions. Balanced subsidiary accounts by reconciling entries. Submitted EMP201’s via SARS e-filing as well as VAT. Reconciled and followed up on all adjustments done on CaseWare daily and monthly, identifying and addressing discrepancies. Attended to debt collection. Reconciled credit card transactions monthly. Performed petty cash reconciliation weekly. Prepared financial documents such as invoices, tax filings, and monthly reports. Maintained files on account receivables and updated records as required. Managed the flow of petty cash by recording all monetary transactions. Managed and trained receptionists.

Communicated and provided information to staff, members, and prospective members. Greeted members and controlled access into the facility. Managed and resolved all member complaints and concerns. Controlled cash through the reception area and ensured compliance was maintained. Set up the boardroom, refreshments, and coordinated the lounge and boardroom, maintaining brand standards at all times. Responsible for maintaining a world-class and informative reception area.

Managed the Director’s electronic diary, assessing priority of appointments and reallocating as necessary. Processed the Director’s correspondence, ensuring incoming correspondence was dealt with appropriately. Maintained the Director’s office systems, including data management, filing, and contacts. Assisted the Director in researching and following up on matters within the Director’s responsibility, chasing responses, triggering follow-up action, and producing documents, briefing papers, reports, and presentations. Organized meetings and ensured the Director was well prepared by preparing agendas, pre-meeting briefings, and meeting papers. Assisted/supported the Director, Development Manager, and Communications Manager in arranging funding partner and other events. Performed any other duties as reasonably required by the Director.

Researched, communicated, interviewed, and compiled newsletters. Performed data capturing, stand-by receptionist duties, and office administration. Coordinated events and disseminated information. Liaised with staff, actors/actresses, and external stakeholders. Attended corporate functions and received visitors. Dealt with media regarding artists. Assisted the Publicist with producing content for the soapie website and used social media to promote competitions and upcoming episodes. Monitored media coverage and maintained a library. Maintained confidentiality of the cast and provided secretarial and reception support.