Managed daily administrative operations for e-commerce business. Handled email inbox and calendar scheduling, ensuring timely communication and organization. Performed basic bookkeeping, tracking expenses, payments, and financial records. Managed and executed social media content and strategy to increase engagement. Coordinated orders, customer inquiries, and back-end platform updates. Improved workflow efficiency by organizing systems and processes.

Provided advanced technical support via phone, email, and chat for SaaS products. Resolved complex customer issues with strong product knowledge. Documented cases clearly and accurately in internal systems. Improved customer satisfaction through timely and effective problem-solving.

Managed intraday staffing and scheduling to meet operational KPIs. Monitored workforce performance and adjusted staffing plans as needed. Ensured service levels and productivity targets were achieved.

Maintained accurate HR and employee data in internal systems. Resolved employee inquiries and escalations efficiently. Improved data accuracy and response time through process optimization.

Developed workforce schedules based on forecasts and business needs. Analyzed trends, attrition, and volume data to optimize staffing. Ensured compliance with client service level agreements.

Monitored real-time performance and attendance metrics. Generated reports and recommended staffing adjustments. Communicated performance insights to leadership.

Resolved customer inquiries efficiently, contributing to higher satisfaction levels. Collaborated with team members to streamline support processes, leading to faster response times. Mentored junior representatives, enhancing their skills and promoting operational excellence.