Seasonal Position. Assist staff with HR-related inquiries, such as benefits, payroll, schedules, and workplace policies. Manage calendars, shift schedules, and meeting arrangements to ensure smooth workforce operations. Act as a bridge between employees and management, relaying concerns or updates.

Internship Position. Service Desk Operations (JIRA, HelpDesk): Managed incident and request workflows, ensuring timely resolution within SLA. Provided empathetic user support, documented solutions, and maintained knowledge bases to reduce repeat issues. Technical Consulting: Analyzed IT processes, recommended system improvements, and aligned service desk tools with business needs. Acted as a liaison between technical teams and stakeholders, translating requirements into actionable solutions. Mobile Device Management (Soti): Oversaw device security and compliance, configured and deployed mobile assets remotely, and enforced policies to safeguard company data. Maintained accurate asset records and generated reports on device health and usage. Accountability & Performance: Ensured transparency across IT operations by tracking KPIs (resolution times, user satisfaction, system uptime) and delivering clear reporting to management. Experience giving Tech on Site Regular Visits. In Charge of Daily Reports of Device Status (Battery, Datamobile).

Freelancer and seasonal position. Answering inquiries from potential clients. Explaining the firm’s services and intake process. Collect essential details about the client’s situation, including personal information, case type, and relevant documents. Preparing intake forms and summaries for attorneys. Effective coordination between departments. SalesForce Software Management Learning.

Customer Service and Tech Support Agent for an ISP Company. Top Agent Award May 2023. Mentor for new agents. Answering support calls, emails, or chat requests. Identify the root cause of technical problems through questioning, testing, and troubleshooting. Escalating unresolved issues to the proper departments. Record issues, resolutions, and customer interactions in ticketing systems for tracking and future reference. Genesys, SalesForce, and HubSpot Software Management Learning.

Sales Executive for a Refrigeration, Air Conditioner and Parts Company. Tech Advisor for corporate customers. Experience in Warehouse Management. Financial stewardship, including accurate cash handling, preventing errors in customer payments, refunds, and transparent reporting to ensure operational and financial integrity across the business. Track stock value in financial terms, linking warehouse counts to accounting records. Experience as a Store Supervisor. SAP Business One Software Management Learning. Microsoft Office 365 Management Specialist.