Conducted structured testing on aviation self-service kiosks and biometric systems, checking hardware-software reliability in time-sensitive environments. Documented defects, test results, reproduction steps and evidence in Jira to support clear troubleshooting and resolution by software engineers. Communicated findings across technical and non-technical stakeholders during sprint reviews, retesting cycles and test coverage discussions. Analyzed edge cases and system behavior, strengthening problem-solving, attention to detail and structured escalation. Built practical experience in QA workflows, issue documentation, process discipline and cross-functional collaboration relevant to product support and technical customer support roles.

Managed front-desk customer support across enquiries, bookings, payments and issue resolution for multiple sports programs and leagues. Coordinated schedules, venue setup and event logistics while maintaining clear communication with customers, teams, coaches and internal staff. Maintained attendance, invoicing, booking and inventory records to support accurate operations and finance communication. Resolved customer and scheduling issues during peak periods, balancing service quality, accuracy and fast-paced operational demands. Strengthened administrative discipline, follow-up habits and customer-facing confidence in a high-volume service environment.

Delivered structured youth and pathway programs in high-standard academy and club environments, supporting communication, planning, feedback and weekly delivery. Coordinated training and matchday logistics, including schedules, session setup, stakeholder updates and player/parent communication. Used video review and performance analysis tools such as Veo to document learning points, identify patterns and improve program delivery. Supported cross-functional communication between coaches, players, parents and program staff in fast-paced, standards-driven environments. Helped guide Malvern City’s U17 JBNPL team to a top-six finish in Victoria among 48 teams, demonstrating consistency, planning and team development.

Coordinated end-to-end operations across six junior futsal divisions, including registrations, payments, schedules, weekly communications and venue logistics. Acted as a key contact point for 100+ players, parents, coaches and referees, ensuring clear information flow and timely issue resolution. Maintained accurate competition records, attendance information and matchday documentation to support reliable program delivery. Identified recurring scheduling and communication issues, improving documentation and matchday processes with senior staff. Built strong experience in remote-style coordination: written updates, structured follow-up, stakeholder management and operational problem-solving.

Delivered customer service in a specialist retail environment, adapting communication to individual customer needs. Managed point-of-sale transactions, Windows-based systems and basic troubleshooting to support smooth operations. Built customer relationships through product knowledge, active listening and professional service.