Simera Professional Key (SPK)

Daniel A

Bolivia

Operations Manager

5 yrs exp

Skills

Automation
Career Management
Communications
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Customer Support
Data & Analytics
Data Analysis
Data Analytics
Digital Analytics
Facebook Ads
Google Ads
Google Apps
HR Management
HubSpot
IT Management
Management
Multitasking
Operations Management
Project Coordination
Talent Management
Team Management
Time Management
Troubleshooting
User Experience (UX)
Vendor Management
Ad Management
Administration
ATS Management
Business Operations Management
Calendar Management
Case Management
Customer Relations
Google AdMob
Google Adwords
Google Workspace
HR Platforms
ISO Standards
Kustomer
Lean Six Sigma
Meta Analytics
Microsoft Office 365
Microsoft Office Suite
Notion
Power BI
Power Point
PR Management
Project Coordinator
Scheduling
Trello
Virtual Assistance
Word
Attention to Detail
Google Sheets
Communication
Reputation Management
Excel
PowerPoint
Team Leadership
Cross-functional Collaboration
KPI Tracking
Administrative Support
Performance Optimization
Ad Scheduling
Bid Management
google drive
google docs
Comunicación
Managment
Google Calendar
comunication
PowerBI
Office Management
Multi-task
Process Optimization
costumer service
chat support
email support
Customer relationship
Attention to details
Client Management
Communicative
Microsoft Office
Word,
Looker Studio
Multi-Tasking
Process Optmization
Odoo
Time managment
Administracion
Cloud Administration
notion
Time Management,
Operations Manager
Time mangament
Good Communication
Operations Management Tasks
Hubspot
Integration Management.
Customer services
HR Process Optimization
Time-Management
Customer Experience Analyst
Communication.
operational efficiency
multi tasking
AI Automatization
Wordl
customer service,
Continous Improvement;
Operational Management
Time and Calendar Management
QA Automation
Operating Systems Management
Live Chat Support
Workflow Optimization
Google Workspace Suite
Process Automation
Customer Experience Strategy
Communication Tools
Continuous Process Improvement
CRM Platforms
LookerStudio
Global Team Leadership
HR Administration
AI Automation
Calendar and Task Management
customer suport
Googleworkspace
Remote customer service
Cross functional Collaboration
IT troubleshooting
Virtual Assistant
Cross-Functional Team Collaboration
Data Analysis,
Calendar & Inbox Management
Cross-functional Team Coordination
• Process optimization
• Data analysis
Customer-Facing Experience
Cross-functional Coordination
HR managment
HR Automation
Google Add
ERP Management
Business Process Optimization
Customer serve
Crossfuntional Colaboration
Customer relationships
Sales Process Optimization
Cross-Functional Collaboaration
Cross-Cultural Collaboration
P&L Management
9. Time Management
BPO management
costumer satisfaction
management
Google Spreadsheets
Cross-Functional Collaboration & Oversight
Strong Attention to Detail
Communcation
Gogle Ads
Cutomer experience
Operational Reporting
Operation Management
System Troubleshooting
Operations Management:
Retail Operations
Looker Data Studio
Remote Administrative Support
Admistrative Support
Teamwork Attention to Detail
Airbnb Operations Management
KPI Management
Reservations Management
Production Coordination
CRM Administration
Customer Operations
Content Calendar Management
Strategic Operations Management
Cross‑functional Collaboration
RAID Management
Process Optimisation

Daniel A

Bolivia

Operations Manager

5 yrs exp

Skills

Automation
Career Management
Communications
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Customer Support
Data & Analytics
Data Analysis
Data Analytics
Digital Analytics
Facebook Ads
Google Ads
Google Apps
HR Management
HubSpot
IT Management
Management
Multitasking
Operations Management
Project Coordination
Talent Management
Team Management
Time Management
Troubleshooting
User Experience (UX)
Vendor Management
Ad Management
Administration
ATS Management
Business Operations Management
Calendar Management
Case Management
Customer Relations
Google AdMob
Google Adwords
Google Workspace
HR Platforms
ISO Standards
Kustomer
Lean Six Sigma
Meta Analytics
Microsoft Office 365
Microsoft Office Suite
Notion
Power BI
Power Point
PR Management
Project Coordinator
Scheduling
Trello
Virtual Assistance
Word
Attention to Detail
Google Sheets
Communication
Reputation Management
Excel
PowerPoint
Team Leadership
Cross-functional Collaboration
KPI Tracking
Administrative Support
Performance Optimization
Ad Scheduling
Bid Management
google drive
google docs
Comunicación
Managment
Google Calendar
comunication
PowerBI
Office Management
Multi-task
Process Optimization
costumer service
chat support
email support
Customer relationship
Attention to details
Client Management
Communicative
Microsoft Office
Word,
Looker Studio
Multi-Tasking
Process Optmization
Odoo
Time managment
Administracion
Cloud Administration
notion
Time Management,
Operations Manager
Time mangament
Good Communication
Operations Management Tasks
Hubspot
Integration Management.
Customer services
HR Process Optimization
Time-Management
Customer Experience Analyst
Communication.
operational efficiency
multi tasking
AI Automatization
Wordl
customer service,
Continous Improvement;
Operational Management
Time and Calendar Management
QA Automation
Operating Systems Management
Live Chat Support
Workflow Optimization
Google Workspace Suite
Process Automation
Customer Experience Strategy
Communication Tools
Continuous Process Improvement
CRM Platforms
LookerStudio
Global Team Leadership
HR Administration
AI Automation
Calendar and Task Management
customer suport
Googleworkspace
Remote customer service
Cross functional Collaboration
IT troubleshooting
Virtual Assistant
Cross-Functional Team Collaboration
Data Analysis,
Calendar & Inbox Management
Cross-functional Team Coordination
• Process optimization
• Data analysis
Customer-Facing Experience
Cross-functional Coordination
HR managment
HR Automation
Google Add
ERP Management
Business Process Optimization
Customer serve
Crossfuntional Colaboration
Customer relationships
Sales Process Optimization
Cross-Functional Collaboaration
Cross-Cultural Collaboration
P&L Management
9. Time Management
BPO management
costumer satisfaction
management
Google Spreadsheets
Cross-Functional Collaboration & Oversight
Strong Attention to Detail
Communcation
Gogle Ads
Cutomer experience
Operational Reporting
Operation Management
System Troubleshooting
Operations Management:
Retail Operations
Looker Data Studio
Remote Administrative Support
Admistrative Support
Teamwork Attention to Detail
Airbnb Operations Management
KPI Management
Reservations Management
Production Coordination
CRM Administration
Customer Operations
Content Calendar Management
Strategic Operations Management
Cross‑functional Collaboration
RAID Management
Process Optimisation

Experience
Education

Operations Manager

Zyra Bpo

November 2025 - May 2026

Led customer support and collections operations ensuring operational efficiency and meeting objectives. Coordinated teams ensuring compliance with key KPIs such as SLA, AHT, FCR, NPS, CSAT, and productivity metrics. Optimized workflows and operational processes to improve response times, quality of service, and customer experience. Developed dashboards and operational reports using Power BI and Excel for performance monitoring and data-driven decision-making. Managed CRM systems, customer tracking, operational records, and commercial pipeline management. Implemented automation solutions with Artificial Intelligence to optimize operational tasks and improve team efficiency.

Customer Support

XTENDO

May 2025 - November 2025

Provided customer support through chat, email, and internal communication platforms, ensuring efficient and professional customer service experience. Managed service queries, technical support, and resolution of incidents related to accounts and connectivity. Provided fast, solution-oriented responses, maintaining high levels of customer satisfaction and SLA compliance. Managed multiple interactions simultaneously in dynamic and high-demand environments. Strengthened communication, problem-solving, organizational, and attention to detail skills in customer service operations.

Service Coordinator

Urrutibehety

March 2024 - September 2024

Planned, coordinated, and supervised service operations in the construction, health, institutional, and residential sectors. Optimized operational planning and resource allocation, reducing downtime and improving operational efficiency. Supervised operational teams ensuring compliance with quality, productivity, and customer service standards. Managed inventories, supplies, equipment, and operational logistics through control and tracking of resources. Prepared budgets, quotes, operational reports, and cost structures for strategic decision-making. Designed commercial and loyalty strategies aimed at customer retention and satisfaction. Monitored operational and financial indicators to evaluate performance and opportunities for continuous improvement. Prepared monthly reports of results, operational performance, and closing of operations.

Sales Engineer

Sieger

May 2022 - February 2024

Managed B2B commercial relationships and customer follow-up processes, strengthening business opportunities and loyalty. Implemented CRM systems to optimize customer organization, commercial follow-up, and sales management. Coordinated communication between clients and internal teams to ensure operational alignment and project compliance. Analyzed KPIs and business metrics to support strategic decisions and improve the performance of the commercial area. Prepared commercial reports, optimized internal processes, and supported customer relationship management.

Industrial Safety Monitor

Avícola Sofía

July 2019 - December 2020

Supervised compliance with industrial safety and occupational health standards in different operational areas of the plant. Managed operational documentation, compliance reports, and internal monitoring of processes. Implemented Occupational Health and Safety programs under ISO 45001 standards. Supported continuous improvement initiatives and process optimization through Lean Six Sigma and 5S methodologies. Demonstrated high organizational skills, attention to detail, and regulatory compliance management in demanding industrial environments.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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