Led commercial management, the creation of attractive offers, and direct client-facing attention for a growing brand. Executed end-to-end commercial follow-up, coordinating after-sales support and fostering customer loyalty. Managed the strategic resolution of complaints and objections, ensuring account retention and preventing dissatisfaction. Organized the order and delivery pipeline, ensuring clear and effective communication with buyers.

Managed integral logistics, budget control, and commercial coordination with key suppliers in large-scale cinematographic projects. Acted as a direct Account Manager for high-profile figures and international directors such as Gustavo Dudamel, Alberto Arvelo, Grupo Guaco, Antonio Díaz, and Amanda Dudamel, ensuring high standards under strict deadlines. Facilitated interdepartmental communication and real-time operational problem-solving with a results-oriented mindset.

Developed solid foundations in consultative sales, active listening, and objection handling in a fast-paced commercial environment. Responsible for recurring client follow-up, inventory control, and team training in commercial service standards.