Simera Professional Key (SPK)

Barbara V

Guatemala

Virtual Sales / Executive Assistant

$ 2,200/month

7 yrs exp

Executive Assistant with over 5 years of experience in quality assurance, virtual sales, and process optimization. Specialist in lead conversion through behavioral psychology and CRM automation, with a proven track record of increasing booking rates and team performance. Focused on driving digital business growth through data-driven content strategies and impeccable pipeline management.

Skills

  • Visual Communication
  • Canva
  • Canvas
  • Content Strategist
  • FB Business Suite
  • Google Workspace
  • Meta Business
  • Zapier
  • Zapper
  • HubSpot CRM
  • Content Strategy
  • Pipeline Management
  • Digital communication
  • Monday.com
  • calendly
  • Meta business suite
  • SEO & Content Strategy
  • Expense Management
  • Google Workspace Suite
  • SEO Content Strategy
  • Googleworkspace
  • Deadline Management
  • microsoft copilot

Barbara V

Guatemala

Virtual Sales / Executive Assistant

$ 2,200 /month

7 yrs exp

Executive Assistant with over 5 years of experience in quality assurance, virtual sales, and process optimization. Specialist in lead conversion through behavioral psychology and CRM automation, with a proven track record of increasing booking rates and team performance. Focused on driving digital business growth through data-driven content strategies and impeccable pipeline management.

Skills

  • Visual Communication
  • Canva
  • Canvas
  • Content Strategist
  • FB Business Suite
  • Google Workspace
  • Meta Business
  • Zapier
  • Zapper
  • HubSpot CRM
  • Content Strategy
  • Pipeline Management
  • Digital communication
  • Monday.com
  • calendly
  • Meta business suite
  • SEO & Content Strategy
  • Expense Management
  • Google Workspace Suite
  • SEO Content Strategy
  • Googleworkspace
  • Deadline Management
  • microsoft copilot

Virtual Sales / Executive Assistant

Shape Fitness & TVAC Talent
August 2024 - March 2026

Increased the qualified prospect base by 25% monthly through proactive daily outreach on Instagram, Facebook, and TikTok. Optimized the sales funnel to consistently book over 15 sales calls per week using strategic messaging and rapport-building. Managed active pipelines of up to 300 leads across GoHighLevel and Elite360, reducing follow-up response times by 20%. Analyzed audience objections and engagement trends to develop content ideas that improved organic reach and lead retention.

Quality Analyst Team Lead

Nearsol
September 2021 - January 2026

Evaluated and scored customer service performance, driving a 10% sustained improvement in overall team QA scores. Led calibration sessions and provided 1-on-1 coaching that reduced scoring discrepancies by 15%. Generated comprehensive quality reports for clients like Duke Energy to identify critical pain points and operational improvements.

Senior Customer Support

Telus International
January 2019 - December 2023

Managed complex credit check processes and resolved account security freezes for TransUnion and MyHeritage. Maintained customer satisfaction (CSAT) levels above 95% through efficient technical troubleshooting and resolution.

Smart Scores

Communication
80
Role Fit
90
Adaptability
95
Problem-solving
80
Simera English
87
Professional Presence
88
Drive/Initiative
80

Smart Skills

beta