Configured Azure SFTP, Blob Storage, Power BI, and Synapse access for customers. Managed data infrastructure, database administration, and ETL/DataOps processes. Provided L2 support for data incidents, including P1/Major escalations. Led UAT, system monitoring (Azure/AWS), and ensured PROD reliability. Developed and optimized SQL reports to meet business intelligence needs. Delivered key projects (MVRIS, Motorparc, Used Vehicle Sales) on time. Managed Datashop file loads, overnight processes, and disaster recovery planning. Improved reporting efficiency, data quality, and system performance. Used SQL to generate USED, PARC, PIE, and EIE Comms reports on a monthly basis that were given to BBC and other news representatives.

Published and maintained datasets on the Datashop platform. Documented Data Science processes and technical procedures. Developed Python ETL pipelines, automation scripts, and analytical models (regression, classification, clustering, prediction). Led development of new and existing SQL-based products and services. Managed multi-regression testing and responded to client data requests. Built Excel and BI reports to improve data insight and user experience. Developed a Flask-based ticketing system using Python. Promoted diversity, equity, and inclusion within the workplace.

Managed end-to-end procurement and logistics operations, including purchase orders and supplier coordination. Monitored delivery performance (POD tracking, ETAs) and ensured on-time execution across EMEA. Acted as primary escalation point for critical supplier and delivery issues. Performed data analysis and reporting on operational KPIs, identifying risks and inefficiencies. Improved processes by automating repetitive tasks and reducing manual interventions. Collaborated with stakeholders and suppliers to enhance systems, tracking accuracy, and workflow efficiency. Produced documentation and internal knowledge resources to support team operations.

Helped assist with the critical part of a data migration project. Identified and resolved data quality and system issues across CRM and Avaloq platforms to support large-scale data migration initiatives. Led data cleansing activities, resolving data conflicts and adapting datasets to align with migration pipelines and target system requirements. Conducted detailed documentation reviews to validate customer accounts, including complex structures such as trustee and multi-party accounts, ensuring regulatory and operational accuracy. Produced migration validation and reconciliation reports, analyzing defects from each migration release and implementing corrective actions prior to go-live. Collaborated with technical and business stakeholders to ensure successful data transformation, integrity, and compliance across the end-to-end migration lifecycle.

Further strengthened programming expertise in Hadoop, Spark, R, Python, Command Line Interface (CLI), and Natural Language Processing (NLP). Conducted data mining and sentiment analysis on customer behavior datasets, leveraging internal communication channels such as Slack to extract actionable insights. Performed big data analysis using Hadoop within CentOS and AWS environments, supporting scalable data processing and distributed computing initiatives. Delivered project presentations and developed commercial awareness by learning structured methodologies for positioning and selling software products and data-driven solutions.

Accountable for overseeing task delegation, resource allocation, and team performance in line with established KPIs. Led recruitment, coaching, and performance management to drive professional development and operational excellence. Acted as Feedback and Complaints Manager, resolving customer concerns and improving service quality. Identified new business opportunities, engaging key decision-makers to expand commercial growth. Coordinated between clients and suppliers, preparing tailored proposals aligned with client requirements and strategic objectives.

Installation of air-flow systems within commercial buildings (e.g., air-conditioning).

Ensured efficient and profitable department operations, delivering end-to-end transport solutions tailored to client requirements. Managed and coordinated a team of drivers, optimizing route planning and operational performance. Conducted regular performance reviews, providing structured feedback to enhance productivity and professional development. Planned driver schedules and analyzed historical performance data to forecast resource requirements and improve operational efficiency.