- Conduct thorough research to identify potential customers, generating valuable customers that drive our growth. - Assist in the development of comprehensive reports for customer pricing, leveraging internal pricing history for effective decision-making. - Coordinate customers' transportation requirements with available transportation equipment to ensure smooth operations. - Maintain clear and consistent communication internally and externally, ensuring that customer expectations are not only met but exceeded. - Continuously expand your sales expertise and refine relationship-building strategies. - Manage the assigned projects, delivering outstanding results, exceeding the KPIs set by the department's leadership within the established deadlines. - Track account growth and partner with account managers to foster long-lasting customer relationships. - Master pricing techniques to improve bidding capabilities for potential customers. - Facilitate the onboarding and hiring process of each new client, ensuring a seamless integration into our network. - Collaborate with sales leadership during conference calls and contribute to the successful closing of deals. - Perform other tasks and responsibilities as assigned, demonstrating flexibility and adaptability in a dynamic work environment.

- Shipment tracking, quotation statuses. - Generate automated reports, based on the client's needs. - Schedule and schedule meetings, in view of what were the special needs of the client in view of what are their operations and projections of their high seasons. - Schedule calls for feedback and follow-ups of the overall customer experience with the company. - Proactive participation in the fulfillment of objectives, aimed at the creation of new practices. - Empathetic and calm handling of Clients' ailments. - Presentation of ideas to improve the performance and efficiency of the team. - Schedule customer meetings for tours on our platform. - Follow-up of accounts, evolution of the same, special requirements at the operational level, that they were met based on what was agreed with the client. - Be that internal voice of the customer, to channel ailments and doubts internally together with the commercial and operational team.

- Follow up with ports, shipments, negotiated quotes, and filled with what the customer was looking for - Managed 32 clients - Negotiate with shipment companies - Scheduled calls for feedback and follow-ups for their overall experience with the company with a 90%-95% satisfaction - Digitalized and Onboarded clients, and revived a portfolio of inactive clients. - - Generate Automated reports based on customer needs - Accompany the customer throughout the whole experience with the company, follow up on pains, needs, or special requests for their shipments - Scheduled Visits and meetings to understand the customer needs for their operations, billing, and forecast of their peak season

- Scheduled meetings fpr demos for potential companies with a 75% closing rate on qualified opportunities - Prospected 25-35 cold calls per day - Performed full sales cycle for a saas real estate software closing between 90-95 deals - Targeted Enterprise Clients, Real Estate Agents, B2C and B2B markets

- Manage Excel reports of exclusive clients and important real estate companies. - Track your overall experience with our real estate platform. - Schedule meetings with the different companies and clients of our platform - Track those cases and companies through our Hubspot CRM tool. - Schedule meetings for demos for potential businesses and customers interested in our platform and services. - Follow up with exclusive companies and clients for contract renewals and re-arrange new contracts for exclusive benefits. - Create Excel reports of potential customers, new customers and follow up properly, so that the company meets the goal of new deals closed.

- Handle Exclusive customers, chats, and performed 120 calls as well, follow Up on Jira tickets in case of issues with deposits - Exceed goal by 160% closing 40 sales on a monthly basis - Followed up on Bitcoin deposits through the blockchain and make sure that they were sent properly - Encouraged them to deposit through special offers in order for the company to fulfill the established goals

- Telephone complaints, claims handling, and guiding customers through processes so they can have their orders fulfilled as soon as possible. - Escalate cases appropriately to their respective Back-Office teams using CRM tools such as Salesforce. - Assist users with quotes before placing their orders using the different systems (Salesforce, CSR tools). - Coordination with other team members and departments to optimize the sales effort.

- Handling exclusive customers, chats and calls as well, tracking tickets in Jira in case of problems with deposits. - Special tracking of bitcoin deposits via blockchain and ensuring that they were sent correctly. - Call customers to follow up on credit card deposits and encourage them to deposit through special offers to meet set goals.

- Hardware and software support, remote support. - Worked accurately and confidently with high-end service tools and technology such as LMI, Breeze, etc. - Help users with their issues, such as thread removal, software installation, and data transfer. - Troubleshooting basic network issues and performance issues.

- Receive calls from customers and provide them with information about the online ordering process, help them with the status of their orders. - Managed a team of assigned customer service representatives and made sure they adhered to company guidelines, particularly related to quality of service. - Identify opportunities to update or improve customer service procedures and make recommendations to improve our SOP. - Schedule calls between agents and customers for case follow-up through Salesforce. - Keep the team up-to-date on new trends and innovations in utility billing and customer service; Lead and participate in the incorporation of new developments in the Program Areas, as appropriate.