Developed a Power Apps application for expense reporting with an approval flow in Power Automate, to digitalize the company, centralize information, and eliminate paper reports. Created dashboards in various company areas. Implemented a BI requirements request procedure and automation for all company areas to maintain tracking and control progress times. Automated the BI requirements request process by developing a registration application for tracking, traceability, and SLA generation. Supported the RPA Area, automating the Claims process where files sent to email inboxes are automatically saved in a SharePoint repository. Developed a Power Apps application for Purchase Orders to record and control requests, quantifying and tracking P.O.s. Developed a data model for company expenses, generating dashboards and KPIs for decision-making. Maintained BI Dashboards: All BI reports were organized by areas in Power BI Premium, keeping the different dashboards updated and monitored. Developed a data model in Google Cloud Platform Dataprep by Trifacta for the Coinsurance area. Conducted Southbridge Institute courses to introduce technological tools (Power BI, Power Query) and motivate their use across company areas to automate processes and move away from manual practices. Developed a data model for Collections to unify databases and obtain outstanding premiums and payments by broker, generating KPIs (payments received, overdue, advanced, Top Brokers).

Help Desk Technician. Supervised monitoring server. Configured and maintained Jet Mobile Server (printing control and reports). Performed printer configurations. Assisted in PBX configuration. Managed asset control and various other tasks.

Head of IT Infrastructure and Support at Cosmoplas S.A. Administered user accounts, communications, and servers. Managed company computational assets and maintained operational continuity. Supported technological improvements for the company. Administered Active Directory user accounts. Applied GPO policies on the Domain server. Configured communication equipment and servers. Configured Storage and created backup policies. Controlled various computational asset management tasks. Proposed projects for technological improvements.

Provided IT and Telecommunications Help Desk support at Aguas Nuevo Sur Talca Plant. Experienced in IT asset management as well as Hardware and Software IT Support, structured cabling, and networks. Worked with help desk and asset management platforms, such as Aranda and Trackit. Administered PBX and managed communication equipment.

Provided technical support at Intesis for the Ministry of Health (MINSAL) project in the IT and telecommunications area across the 8th and 9th regions. Configured and maintained equipment and developed various IT solutions. Maintained and performed information backups on equipment.

Professional with a solid background in technology and data analysis, creating solutions for financial management and processes. Designed and analyzed data to generate BI reports and improve validation processes and data controls. Promoted process automation and application creation for better data management and innovation. Experienced in creating personalized reports and dashboards using BI tools like Power BI and data models in GCP BigQuery. Automated Claims Payment Documents with Power Query (ETL) and Microsoft Power Automate, generating massive documents and mitigating errors. Implemented Blue Prism automation for downloading bank statements for the collections area. Developed automation to generate Medmal quotes, creating a historical database and analysis files with Power Automate. Experienced in extracting, transforming, and loading data using ETL tools like Power Query and Dataprep. Participated in data analysis projects to improve business decision-making. Collaborated on the implementation of BI solutions to optimize business processes.