• Supporting the Commercial team across inbound and outbound sales operations, including lead administration, CRM updates, follow-up coordination, and sales process organization. • Helping maintain HubSpot records, opportunities, contacts, pipelines, lead sources, and commercial activity tracking. • Coordinating lead assignment, meeting scheduling, and follow-ups between Sales, Marketing, Engineering, Project Management, and Customer Satisfaction teams. • Reviewing inbound, event-generated, and travel-generated leads to improve prioritization, cadence strategy, ownership, and next-step visibility. • Assisting with sales documentation, proposal support, reporting inputs, sales enablement materials, and internal process organization. • Building knowledge of ClickIT’s services across software development, DevOps, cloud, AI/ML integrations, staff augmentation, and nearshore engineering solutions to support better lead qualification and commercial operations.

• Managed warm prospect communication across outreach workflows, helping coordinate brief calls, podcast recording sessions, and exploratory sales conversations. • Qualified prospects based on company fit, role relevance, domain, and conversation context before moving them forward. • Scheduled meetings by aligning prospect availability with client calendars and sending the correct booking flow depending on the stage of the conversation. • Sent personalized follow-up communication, booking confirmations, calendar details, and internal handoff notes to support smooth coordination between prospects and client stakeholders. • Tracked prospect information, conversation status, call outcomes, and relevant notes in CRM sheets and reporting documents. • Handled reschedules, cancellations, referral responses, and inbox follow-up to keep opportunities organized and active. • Supported workflow execution through tools such as PlusVibe, QuickMail, Slack, HubSpot Meetings, Sales Navigator, Findymail, Bitscale, and Zoom Phone. • Prepared end-of-day and end-of-week reports to keep client activity, booked calls, follow-up needs, and pipeline movement visible.

• Provided executive and operations support through strategic English-language communications, performance-oriented content, and cross-team coordination. • Managed timelines, reviewed deliverables, and ensured consistent execution across projects aligned with operational and commercial priorities. • Supported structured workflows and facilitated communication between internal teams to drive clarity, accountability, and on-time delivery. KPIs: Engagement Rate · On-time Delivery · Stakeholder Feedback

• Managed high-volume inbound and outbound chat interactions, supporting lead qualification, conversions, and client retention. • Applied persuasive messaging, targeting, and objection-handling to support sales goals. • Tracked sales KPIs and maintained CRM accuracy to support reporting, follow-ups, and pipeline visibility. KPIs: Sales Volume · Response Time · CRM Accuracy · Client Retention · Reporting Quality

• Supported executive leadership and sales operations by managing end-to-end lead handling, follow-ups, and deal coordination across residential property transactions. • Acted as a key point of contact throughout the sales cycle, supporting prospect qualification, client communication, and decision-making processes. • Coordinated operational workflows for Airbnb rental units, including listings, guest communication, booking coordination, and review management to ensure operational consistency and service quality. KPIs: Lead Qualification Rate · Conversion Rate · Client Satisfaction