Coordinated and organized daily tasks, assisting with scheduling, follow-ups, and team communication to support overall workflow. Managed customer communications through the Podium platform across phone, email, scheduling, Instagram, and Facebook. Handled customer inquiries, appointment scheduling, and service requests with accuracy and professionalism. Ensured timely responses and high levels of customer satisfaction through multi-channel support. Assisted in streamlining processes and improving communication to enhance efficiency across departments.

Managed high-volume phone calls while providing clear and professional customer support. Scheduled and coordinated rides, ensuring customers were matched with drivers on time. Maintained accurate logs of payments, bookings, and driver schedules. Supported daily office operations by keeping records organized and up to date.

Provided fast and accurate customer service, effectively resolving issues. Collaborated with the team to maintain operational efficiency. Assisted in scheduling, documentation, and data entry to support daily activities. Used computers on a daily basis.