Simera Professional Key (SPK)

Alexander S

Panama

Customer Support Specialist (Work from Home)

$ 1,900/month

10 yrs exp

I have more than 10 years of experience in customer service across various industries in the USA and Canada. I've worked in customer care, customer support, sales and handled billing support, retention, appointment scheduler and Team Manager. I aim to use my experience and skills to contribute effectively to a company's customer service goals, providing excellent service and building strong customer relationships. Additionally, I'm an expert in handling all types of operations and call center CR…

Skills

  • Business Process Improvement
  • Critical Thinking
  • Customer Service
  • Customer Support
  • Decision Making
  • Event Management
  • Inventory Management
  • Leadership
  • Problem Solving
  • Vendor Management
  • CRM
  • Customer Support Management
  • Incident Management
  • Kustomer
  • Microsoft Office 365
  • Microsoft Office Suite
  • Process Improvement Analysis
  • Objection Handling
  • Process Improvement
  • Team Leadership
  • Problem-Solving
  • Investment Management
  • Lidership
  • Team Supervision
  • Customer Service Specialist
  • Intraday Management
  • costumer service
  • email support
  • Microsoft Office
  • Customer Service Rep
  • ● Decision-making
  • Probelm Sloving
  • Problem Solver
  • Proficient Microsoft Office and Google Workspace
  • Leathership
  • Written and Verbal Communication
  • Customer Service Chat
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • Decision-making.
  • Inventory & Stock Management
  • customer service,
  • leadership,
  • Customer Service Agent
  • Live Chat Support
  • Customer Service Mindset
  • Leadership and Team Management
  • Ability to learn and adapt quickly
  • Microsoft Office & Google Workspace
  • Problem - solving
  • Technical Supervision
  • Global Team Leadership
  • Coaching and Mentoring
  • Remote Customer Support & Call Center Operations
  • Remote customer service
  • Customer Service Management
  • Client Support Specialist
  • High-Volume Call Handling (Inbound & Outbound)
  • Critial Thinking
  • Customer Support Specialist
  • Microsoft Office Suite & Google Workspace
  • Customer serve
  • 10. Remote Collaboration (Slack, Zoom, Trello)
  • Microsoft Office / Google Workspace
  • Process Improvement(SOPs)
  • Problem Saving
  • Customer Service Oriented
  • Events Management
  • Retail Operations
  • o Problem-Solving
  • crtical thinking
  • CRM Management (HubSpot / Salesforce basics)
  • Agile & Process Improvement
  • coustomer service
  • Proble solving
  • 3. Objection handling
  • Microsoft Office - Google Workspace
  • process imoprovement
  • Remote Operations
  • Inbound Call Handling & Call Queue Management
  • Microsoft Office, Google Workspace
  • Customer service
  • Enterprise Customer Support

Alexander S

Panama

Customer Support Specialist (Work from Home)

$ 1,900 /month

10 yrs exp

I have more than 10 years of experience in customer service across various industries in the USA and Canada. I've worked in customer care, customer support, sales and handled billing support, retention, appointment scheduler and Team Manager. I aim to use my experience and skills to contribute effectively to a company's customer service goals, providing excellent service and building strong customer relationships. Additionally, I'm an expert in handling all types of operations and call center CR…

Skills

  • Business Process Improvement
  • Critical Thinking
  • Customer Service
  • Customer Support
  • Decision Making
  • Event Management
  • Inventory Management
  • Leadership
  • Problem Solving
  • Vendor Management
  • CRM
  • Customer Support Management
  • Incident Management
  • Kustomer
  • Microsoft Office 365
  • Microsoft Office Suite
  • Process Improvement Analysis
  • Objection Handling
  • Process Improvement
  • Team Leadership
  • Problem-Solving
  • Investment Management
  • Lidership
  • Team Supervision
  • Customer Service Specialist
  • Intraday Management
  • costumer service
  • email support
  • Microsoft Office
  • Customer Service Rep
  • ● Decision-making
  • Probelm Sloving
  • Problem Solver
  • Proficient Microsoft Office and Google Workspace
  • Leathership
  • Written and Verbal Communication
  • Customer Service Chat
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • Decision-making.
  • Inventory & Stock Management
  • customer service,
  • leadership,
  • Customer Service Agent
  • Live Chat Support
  • Customer Service Mindset
  • Leadership and Team Management
  • Ability to learn and adapt quickly
  • Microsoft Office & Google Workspace
  • Problem - solving
  • Technical Supervision
  • Global Team Leadership
  • Coaching and Mentoring
  • Remote Customer Support & Call Center Operations
  • Remote customer service
  • Customer Service Management
  • Client Support Specialist
  • High-Volume Call Handling (Inbound & Outbound)
  • Critial Thinking
  • Customer Support Specialist
  • Microsoft Office Suite & Google Workspace
  • Customer serve
  • 10. Remote Collaboration (Slack, Zoom, Trello)
  • Microsoft Office / Google Workspace
  • Process Improvement(SOPs)
  • Problem Saving
  • Customer Service Oriented
  • Events Management
  • Retail Operations
  • o Problem-Solving
  • crtical thinking
  • CRM Management (HubSpot / Salesforce basics)
  • Agile & Process Improvement
  • coustomer service
  • Proble solving
  • 3. Objection handling
  • Microsoft Office - Google Workspace
  • process imoprovement
  • Remote Operations
  • Inbound Call Handling & Call Queue Management
  • Microsoft Office, Google Workspace
  • Customer service
  • Enterprise Customer Support

Customer Support Specialist (Work from Home)

Essen Health Care
November 2024 - June 2026

• Achieved 92% patient satisfaction, measured by survey scores, by guiding patients through the listing process using approved scripts and CRM resources. • Improved documentation accuracy to 100%, measured by compliance audits, by recording detailed notes in ECW Clinical CRM after each call and email. • Reduced call handling time by 18%, measured by average call duration, by quickly locating customer accounts and lead information in CRM during live calls.

Team Manager / Operations Coordinator

Center Source
January 2024 - October 2024

• Increased agent CSAT scores by 15%, measured by customer feedback, by coaching agents weekly on communication, script adherence, and de-escalation techniques. • Enhanced auction support readiness, measured by improved conversion tracking, by coordinating sales and retention strategies with Salesforce and HubSpot CRM. • Strengthened team performance, measured by reduced AHT and higher FCR, by monitoring live chats and ensuring accurate CRM documentation.

Team Manager / Operations Coordinator

Foundever
January 2020 - December 2023

Increased new customer conversion by 35%, measured monthly, by implementing structured coaching and process improvements aligned with remote workflows. • Grew existing customer value by 25%, measured monthly revenue, by guiding customers through retention strategies and documenting every interaction in CRM. • Improved retention by 40% net revenue per call, measured quarterly, by ensuring seamless handoffs and accurate notes for follow-up teams.

Retention / SDR Representative Specialist

Sitel
January 2014 - November 2017

• Increased new customer conversion by 30%, measured monthly, by guiding customers through product offerings with clear scripts. • Retained customers with 35% net revenue per call, measured monthly, by providing proactive email support and accurate CRM documentation.

Smart Scores

Communication
90
Role Fit
95
Adaptability
70
Problem-solving
90

Smart Skills

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