Simera Professional Key (SPK)

Elmer Alejandro B

El Salvador

Virtual Assistant (Bilingual)

$ 1,700/month

8 yrs exp

Results-oriented professional with experience in marketing, customer service, and IT support, recognized for strong communication, problem-solving, and teamwork skills. I have experience in marketing strategies, customer relationship management, and computer and network maintenance, allowing me to adapt quickly to different professional and technological environments. I worked as a customer service representative at Foundever, where I developed excellent communication skills, customer support…

Skills

  • Customer Service
  • Problem Solving
  • Microsoft Office 365
  • Microsoft Office Suite
  • Problem-Solving
  • costumer service
  • Microsoft Office
  • Probelm Sloving
  • Problem Solver
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • customer service,
  • Sales negotiation
  • Problem - solving
  • Customer Service and call handling
  • Remote customer service
  • Customer service representative
  • Customer serve
  • Problem Saving
  • o Problem-Solving

Elmer Alejandro B

El Salvador

Virtual Assistant (Bilingual)

$ 1,700 /month

8 yrs exp

Results-oriented professional with experience in marketing, customer service, and IT support, recognized for strong communication, problem-solving, and teamwork skills. I have experience in marketing strategies, customer relationship management, and computer and network maintenance, allowing me to adapt quickly to different professional and technological environments. I worked as a customer service representative at Foundever, where I developed excellent communication skills, customer support…

Skills

  • Customer Service
  • Problem Solving
  • Microsoft Office 365
  • Microsoft Office Suite
  • Problem-Solving
  • costumer service
  • Microsoft Office
  • Probelm Sloving
  • Problem Solver
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • customer service,
  • Sales negotiation
  • Problem - solving
  • Customer Service and call handling
  • Remote customer service
  • Customer service representative
  • Customer serve
  • Problem Saving
  • o Problem-Solving

Virtual Assistant (Bilingual)

California Dermatology Institute
January 2025 - December 2026

Managed appointments and patient communication in a remote setting. Handled insurance verifications and prior authorizations. Provided bilingual support and maintained EMR records.

Manager

Mini Market Los Almendros
January 2024 - December 2025

Managed daily operations and supervised staff. Improved workflow efficiency and customer service.

Customer Service Representative

Foundever
January 2022 - December 2024

Assisted customers with bookings, changes, and cancellations. Resolved issues quickly in high-volume call center environment. Maintained high customer satisfaction.

Collections Advisor

Puntual S.A. de C.V.
January 2020 - December 2020

Negotiated payment plans and resolved billing issues.

Sales Executive

Telecel Contact Center
January 2018 - December 2019

Promoted services and achieved sales targets.

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
80

Smart Skills

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