Provided CEO Assistance. Managed scheduling of clinicians and talent recruiting. Handled calendar management, scheduling and managing appointments, meetings, and conferences for the executive team. Coordinated and prioritized the executive's calendar to ensure efficient use of time. Managed communication and correspondence, handling incoming calls, emails, and other communications, responding or redirecting as necessary. Drafted, proofread, and edited documents, memos, and reports on behalf of the executive team. Assisted in preparing materials and documents for meetings, ensuring relevant information was organized and readily available. Attended meetings, took minutes, and followed up on action items to ensure tasks were completed. Maintained and organized databases, files, and records related to healthcare staffing, such as candidate resumes, client information, and compliance documents. Provided administrative support for special projects or initiatives led by the executive team. Coordinated and collaborated with various departments to gather information and ensure project deadlines were met. Communicated with clients, healthcare professionals, and candidates as needed, acting as a point of contact for administrative inquiries. Handled sensitive information with confidentiality and professionalism. Processed and tracked expense reports for the executive team, ensuring accuracy and compliance with company policies. Oversaw office supplies, equipment, and facilities, ensuring everything was well-maintained and in working order. Addressed day-to-day issues, troubleshooted challenges, and provided solutions to ensure smooth operations. Assisted with various tasks and assignments as requested by the executive team, contributing to the overall efficiency of the agency.

Managed executives’ schedules and booked meetings. Answered and forwarded telephone inquiries. Screened email communication, responding to emails as appropriate. Researched conferences and other events relevant for executive team members. Coordinated travel plans for the executive team. Oversaw and delegated tasks to the technical team. Proofread and edited drafts of reports, emails, and other work for the executive team. Maintained organized and accurate records, updating databases, calendars, and other files. Assisted with special projects as needed. Performed tender lead sourcing, continually researching and monitoring industry activity to acquire bid opportunities. Managed the flow of pre-qualification proposals and drove the bid/no-bid process. Attended tender briefings and reported on critical requirements. Assessed and mitigated commercial, contractual, and operational risks of tenders. Facilitated bid strategy meetings and allocated deliverables to bid team members. Designed and prepared bid documents. Managed all pricing documentation, ensuring all logistics and supply chain components were identified and accurately priced on time. Ensured compliance with all company policies, standards, procedures, and contractual obligations. Ensured bid and proposal Word documentation was formatted, collated, and presented professionally. Tracked and managed submitted tender opportunities and initiated the follow-up process. Set up and maintained a tender folder (electronic and hardcopy), utilizing a standard contents list from receipt to execution. Prepared presentations as and when needed. Provided oversight of staff performance, ensuring compliance with company policies and government regulations. Oversaw administration for the facility's daily business operations, planning schedules and delegating activities.

Created an inspiring team environment with an open communication culture. Set clear team goals and delegated tasks with deadlines. Oversaw day-to-day operations. Monitored team performance and reported on metrics. Motivated team members. Discovered training needs and provided coaching. Listened to team members’ feedback and resolved any issues or conflicts. Recognized high performance and rewarded accomplishments. Monitored call volume; prioritized and distributed workload for the team. Mentored and guided employees to foster proper completion of assigned duties. Built strong relationships with customers through a positive attitude and attentive response. Established open and professional relationships with team members which helped resolve issues and conflicts quickly. Implemented new working processes which delivered continued improvements. Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals. Partnered with managers to identify and capitalize on sales trends and brand initiatives.

Created purchase and sales orders for customers/quotations on Pastel. Provided walk-in customer service. Processed sales and orders/invoicing. Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional. Developed improvements to enhance business reporting capabilities, support success training processes, and track district goals. Proofread and edited professional business documents prior to release and request for approval. Communicated with customers via phone and email to confirm deliveries and respond to inquiries. Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements. Generated documents necessary for internal meetings. Created and updated physical records and digital files to maintain current, accurate, and compliant documentation. Controlled inventory stock levels, reordering as necessary within budget.