Managed complex executive calendars, scheduling meetings and prioritizing appointments. Coordinated domestic and international travel arrangements. Prepared reports, presentations, and executive-level documentation. Acted as a liaison between executives and internal and external stakeholders. Handled confidential information with discretion and professionalism. Monitored project timelines and followed up on key deliverables. Screened communications and supported decision-making processes. Utilized AI tools to improve productivity, automate tasks, and enhance workflow efficiency.

Managed daily office operations, including scheduling meetings. Organized and maintained digital filing systems. Managed data entry, created reports, and supported basic accounting tasks (invoices, expenses). Coordinated appointments and maintained calendars for team members. Provided administrative support to staff and clients. Utilized AI tools to improve productivity, automate tasks, and enhance workflow efficiency.

Processed insurance claims and sold home insurance products to AT&T customers. Delivered bilingual support in a fast-paced, high-volume call center environment. Consistently met KPIs for customer satisfaction, resolution time, and sales targets.