Simera Professional Key (SPK)

Diego M

El Salvador

Customer Service Agent

$ 2,000/month

4 yrs exp

Skills

  • Adaptability
  • Career Management
  • Cash Management
  • Change Management
  • Customer Relationship Management
  • Customer Service
  • IT Management
  • Management
  • Microsoft Excel
  • Multitasking
  • Problem Solving
  • Risk Management
  • Salesforce
  • Sales Management
  • Talent Management
  • Team Management
  • Time Management
  • Vendor Management
  • ATS Management
  • Calendar Management
  • Case Management
  • Cost Management
  • Costs Management
  • CRM Management
  • Data Entry
  • Database Management
  • Domain Management
  • Facilities Management
  • Firewall Management
  • Fleet Management
  • Fulfillment Management
  • Funnel Management
  • Google Workspace
  • Inbound Sales
  • Microsoft Exchange
  • Microsoft Teams
  • Retail Management
  • Virtual Assistance
  • Task Management
  • Attention to Detail
  • Crisis Management
  • Client Relationship Management
  • Pipeline Management
  • Conflict Resolution
  • Written Communication
  • Complaint Resolution
  • Database Entry
  • Customer Relationship Management (CRM)
  • Problem-Solving
  • Organization
  • Email Management
  • File Organization
  • Administrative Support
  • Bid Management
  • Candidate Relationship Management (CRM)
  • Managment
  • QA
  • Office Management
  • Multi-task
  • Organizaci
  • email support
  • Attention to details
  • Client Management
  • Organización
  • Organization 80%
  • Multi-Tasking
  • Customer Service Rep
  • Adaptabilid
  • Time managment
  • assets management
  • Probelm Sloving
  • Client Relationship Management,
  • • Stakeholder Relationship Management
  • Problem Solver
  • Custumer Service Oriented
  • Time Management,
  • virtual assitant
  • Customer Relationship Management (CRM) Tools
  • Time mangament
  • Customer Service Chat
  • Risk Management.
  • Change Management.
  • CSAT
  • Problem-Solving:
  • Problem-solving.
  • Time-Management
  • adaptabilité
  • Adaptability.
  • multi tasking
  • Customer Service Agent
  • Customer Service & Relationship Management
  • Mailbox Management
  • Time and Calendar Management
  • Client Communication
  • Google Workspace Suite
  • Supplier Relationship Management
  • Relationship Managment
  • Virtual Assistant Skills
  • adaptabilty
  • Customer Service Mindset
  • Client-Facing Communication
  • Problem - solving
  • Adaptabiity
  • file management
  • adpatability
  • organizacion
  • Calendar and Task Management
  • HIPAA Compliance
  • Googleworkspace
  • Customer Service Management
  • Virtual Assistant
  • System Management
  • Calendar & Inbox Management
  • HR managment
  • HR Compliance
  • Faxes Management
  • Scientific Communication
  • 9. Time Management
  • Client Relationship Managements
  • BPO management
  • management
  • Client Comunication
  • Strong Attention to Detail
  • Organization,
  • Supplier Communication
  • Legal Case Management
  • Organizativo
  • Task Organization
  • Problem Saving
  • Customer Service Oriented
  • Billing Support
  • virtual asssitant
  • bilingual virtual assistant
  • Case Manager
  • Remote Administrative Support
  • Adabiility
  • Adaptabilility
  • Admistrative Support
  • Carrier Relationship Management
  • o Problem-Solving
  • Release Management
  • Teamwork Attention to Detail
  • B2B Relationship Management
  • Bilingual Support
  • Client Relations Management (CRM)
  • Content Calendar Management
  • Issue Management

Diego M

El Salvador

Customer Service Agent

$ 2,000 /month

Part Time: $ 460/month

4 yrs exp

Skills

  • Adaptability
  • Career Management
  • Cash Management
  • Change Management
  • Customer Relationship Management
  • Customer Service
  • IT Management
  • Management
  • Microsoft Excel
  • Multitasking
  • Problem Solving
  • Risk Management
  • Salesforce
  • Sales Management
  • Talent Management
  • Team Management
  • Time Management
  • Vendor Management
  • ATS Management
  • Calendar Management
  • Case Management
  • Cost Management
  • Costs Management
  • CRM Management
  • Data Entry
  • Database Management
  • Domain Management
  • Facilities Management
  • Firewall Management
  • Fleet Management
  • Fulfillment Management
  • Funnel Management
  • Google Workspace
  • Inbound Sales
  • Microsoft Exchange
  • Microsoft Teams
  • Retail Management
  • Virtual Assistance
  • Task Management
  • Attention to Detail
  • Crisis Management
  • Client Relationship Management
  • Pipeline Management
  • Conflict Resolution
  • Written Communication
  • Complaint Resolution
  • Database Entry
  • Customer Relationship Management (CRM)
  • Problem-Solving
  • Organization
  • Email Management
  • File Organization
  • Administrative Support
  • Bid Management
  • Candidate Relationship Management (CRM)
  • Managment
  • QA
  • Office Management
  • Multi-task
  • Organizaci
  • email support
  • Attention to details
  • Client Management
  • Organización
  • Organization 80%
  • Multi-Tasking
  • Customer Service Rep
  • Adaptabilid
  • Time managment
  • assets management
  • Probelm Sloving
  • Client Relationship Management,
  • • Stakeholder Relationship Management
  • Problem Solver
  • Custumer Service Oriented
  • Time Management,
  • virtual assitant
  • Customer Relationship Management (CRM) Tools
  • Time mangament
  • Customer Service Chat
  • Risk Management.
  • Change Management.
  • CSAT
  • Problem-Solving:
  • Problem-solving.
  • Time-Management
  • adaptabilité
  • Adaptability.
  • multi tasking
  • Customer Service Agent
  • Customer Service & Relationship Management
  • Mailbox Management
  • Time and Calendar Management
  • Client Communication
  • Google Workspace Suite
  • Supplier Relationship Management
  • Relationship Managment
  • Virtual Assistant Skills
  • adaptabilty
  • Customer Service Mindset
  • Client-Facing Communication
  • Problem - solving
  • Adaptabiity
  • file management
  • adpatability
  • organizacion
  • Calendar and Task Management
  • HIPAA Compliance
  • Googleworkspace
  • Customer Service Management
  • Virtual Assistant
  • System Management
  • Calendar & Inbox Management
  • HR managment
  • HR Compliance
  • Faxes Management
  • Scientific Communication
  • 9. Time Management
  • Client Relationship Managements
  • BPO management
  • management
  • Client Comunication
  • Strong Attention to Detail
  • Organization,
  • Supplier Communication
  • Legal Case Management
  • Organizativo
  • Task Organization
  • Problem Saving
  • Customer Service Oriented
  • Billing Support
  • virtual asssitant
  • bilingual virtual assistant
  • Case Manager
  • Remote Administrative Support
  • Adabiility
  • Adaptabilility
  • Admistrative Support
  • Carrier Relationship Management
  • o Problem-Solving
  • Release Management
  • Teamwork Attention to Detail
  • B2B Relationship Management
  • Bilingual Support
  • Client Relations Management (CRM)
  • Content Calendar Management
  • Issue Management

Customer Service Agent

Sam's Club - Concentrix
April 2025 - March 2026

Managed 80+ daily live chat interactions for billing, membership, and order support. Maintained Chat Handle Time (CHT) below 560 seconds with QA scores above 96%. Performed data entry, account management, and database updates in CRM systems. Provided customer support via chat and email, task management, and issue tracking. Assisted with order processing, scheduling support, and follow-ups in a fast-paced remote environment.

Customer Service Agent

Cigna Healthcare - Foundever
June 2022 - February 2025

Managed 50+ daily inbound calls for healthcare claims, prescriptions, and coverage inquiries. Maintained Average Handle Time (AHT) below 500 seconds with QA scores above 96%. Utilized CRM and Salesforce systems, case management, data entry, and administrative support tasks. Ensured HIPAA compliance and improved First Contact Resolution (FCR). Handled email management, documentation, and follow-ups, ensuring accurate records and timely responses.

Smart Scores

Communication
80
Role Fit
100
Adaptability
80
Problem-solving
80

Smart Skills

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