At PROS, I led product management initiatives for the PROS Marketplace and the airModules suite, delivering scalable digital experiences and AI-powered travel solutions for the airline industry. I led the optimization and scaling of the PROS Marketplace, a global digital catalog showcasing the full PROS travel product suite and supporting go-to-market initiatives by allowing customers to explore and demo products before purchase. I managed Marketplace enhancements using Hygraph, Tailwind, and responsive React components, improving usability, responsiveness, and UX consistency across the platform. I also oversaw product initiatives for airModules solutions including Low Fare Calendar, Fare Finder Map – AI Integration, and Fares Carousel, focused on fare discovery, personalization, and traveler engagement. Additionally, I managed product strategy and roadmap alignment around AI integration, scalability, customer retention, and user experience improvements. Working cross-functionally with engineering, UX, and marketing teams, I supported user testing, stakeholder feedback, iterative product discovery, beta programs, and go-to-market initiatives to improve adoption and customer engagement. Key achievements included scaling and enhancing the PROS Marketplace experience to improve product discoverability globally, successfully launching and enhancing multiple airModules features, and contributing to AI-driven travel discovery experiences that improved personalization and overall user experience.

At PROS, I worked as a Product Support Specialist supporting digital marketing platforms and travel industry solutions. I managed customer communication, ticket handling, customer system management, and technical support, ensuring timely issue resolution and a high level of customer satisfaction. I was also responsible for ensuring product updates, incidents, and system changes were clearly communicated to customers. I supported customers using digital marketing and travel technology platforms by troubleshooting issues, managing platform configurations, and assisting with product adoption and operational support.

At Wayru we are empowering everyone in Latam with affordable and reliable Internet access. We are a new kind of Internet Service Provider with distributed ownership. We are developing solutions to close the digital gap. Built on #Algorand.

Responsibilities: Formulation of Technological projects; Project Monitoring, management and control; Academic Articles Writing.

Responsibilities: Monitoring of the backbone network; Design and execution of preventive, corrective and emergent maintenance; Monitoring, control and supervision of the telecommunications network; Backbone network equipment configuration; L3 technical support.

Responsibilities: Project Monitoring and control; Formulation of Technological projects; Massive data analysis; Technical and Financial reports; Academic Articles Writing.

Responsibilities: Administration and configuration of LAN and WAN networks; Networking; Technical support management; Design, develop and maintain the Information Systems; IT area management; Design, development and implementation of applications; Operation management; Infrastructure and IT assets management.

Responsibilities: Responsible for safety management related to the RF equipment and laboratory administrator. Development of the research project: METRIC ANALYSIS BASED ON FRACTIONAL FREQUENCY REUSE SCHEMES AND TRAFFIC PLANNING IN MACRO-FEMTO ENVIRONMENTS CELLS WITH LTE TECHNOLOGY. Description: The metrics are analyzed based in fractional frequency reuse schemes (reuse1, reuse-3, PFR, SFR) and traffic planners like (Max_SNIR, Round Robin, Proportional Fair) by using the simulation software ICS Designer of the macro-femto cell network with LTE technology deployed in different environments of Quito.

Responsibilities: Responsible for safety management related to the optical equipment and laboratory administrator. Document research output including analysis and interpretation of all data, maintaining records and databases, drafting technical/progress reports and papers as appropriate. Contribution and implementation of health and safety procedures. Representing development team at universities meetings.

Responsibilities: Execution of maintenance routines for the Metro and MPLS network; Infrastructure; Field engineering; Structured cabling; WAN links QoS verification; Cisco equipment operation and maintenance; Cisco equipment statistics logs routines; Knowledge Base Update: Operation manual; Management Systems Routines (Servers / DB Update / Access Management (ACS) / Event Management (Clear Alarms ANA)).

Responsibilities: Long distance RF communication equipment configuration; Configuration and installation of panic buttons; Installation and configuration of security cameras; Maintenance and adjustments in the LAN network; Network maintenance and performance review; Hardware and software inventory update.