Responsible for the integral management of Human Capital, Internal Communication, and organizational projects in a retail company with national presence. Managed administrative personnel processes: hires, terminations, contracts, settlements, IGSS, IRTRA, and medical insurance. Coordinated complete recruitment and selection for operational and administrative areas. Administered and controlled vacations, employee files, and labor documentation. Developed internal manuals and organizational guidelines. Designed and executed corporate internal communication strategy. Presented executive results of the work climate to management. Developed internal campaigns, integration activities, and culture strengthening. Managed corporate content (store openings, recognitions, internal events). Planned and executed 5 Corporate Social Responsibility (CSR) projects. Managed corporate volunteering. Administered budget, logistics, and coordination with foundations and allies. Prepared executive reports on social impact. Planned and executed corporate events for up to 200 collaborators. Administered budget (Q90,000 for institutional event). Coordinated suppliers and schedules. Monitored occupational health and safety plans. Implemented annual internal training calendar.

Managed B2B orders and collections. Coordinated logistics and monitored deliveries. Provided customer service via call center and corporate email. Basic handling of SAP and internal systems.

Supported administrative HR processes. Logistics for training. Developed digital induction manual on the Articulate platform.

Supported professors. Academic evaluation and student accompaniment.