- Act as primary point of contact between clinics, hospitals and doctors in order to cover and enhance operational procedures and to review their unified communications requirements. - Conduct strategic sales initiatives, cultivating executive-level client relationships to accelerate revenue growth. - Identify new market opportunities and launch targeted campaigns, resulting in expanded footprint across Canada, US and the Dominican Republic. - Manage and build a strong sales pipeline and improve forecast accuracy through CRM optimization (Zoho) and data-driven insights. Revamp company website, leading a diverse team to launch a modern user-centric platform. - Collaborate with cross-functional teams to ensure brand consistency and business goals alignment. - Review road map of new products and services in order to create additional value and benefits to our existing customers and to potential clients.

- Built and maintained strong, collaborative relationships with clinical trial sites by providing consistent support, clear communication, and strategic oversight—ensuring alignment with protocol requirements, study timelines, and evolving regulatory guidelines to drive study success. - Acted as the primary liaison between sponsor teams, CROs, and site staff, addressing operational challenges, facilitating timely resolution of site issues, and streamlining communication channels to enhance site engagement and ensure seamless execution of study activities. - Monitored and analyzed site performance metrics, including patient recruitment, retention, and data entry timelines; implemented proactive engagement strategies and corrective action plans to improve underperforming sites and ensure adherence to quality standards. - Partnered cross-functionally with clinical operations, data management, and regulatory affairs teams, contributing to site feasibility assessments, protocol training, and risk mitigation strategies that ensured compliance, optimized site readiness, and supported successful trial outcomes across diverse geographical regions. - Delivered online and on-site trainings for LATAM clinical sites across Brazil, Argentina, Chile, Colombia and Mexico.

- Led high-performing sales teams to consistently exceed revenue targets, implementing data-driven strategies, structured coaching programs, and performance metrics to drive growth across key markets. - Developed and executed comprehensive sales plans aligned with corporate goals, identifying new business opportunities, optimizing territory coverage, and strengthening channel partnerships to increase market share. - Built and nurtured long-term relationships with key clients and stakeholders, delivering tailored solutions, enhancing customer satisfaction, and securing repeat business and strategic accounts. - Collaborated cross-functionally with marketing, product, and operations teams, ensuring alignment on go-to-market initiatives, competitive positioning, and customer feedback integration to accelerate sales cycle efficiency and innovation.