• Driving SaaS product improvements through cross - functional collaborationand data - driven decision making in telecommunications and financial technology environments. • Works closely with engineering teams to translate customer and business needs into product requirements, roadmap inputs, and scalable solutions. • Agile & Backlog Management, Data Analysis & BI Hands - on Power BI (DAX, dashboards, KPI tracking), SQL queries (SELECT, JOIN, WHERE), and Python with Pandas for structured data extraction and analysis methodologies and research validation. • Regular user of Bug resolution, feature refinement, and backlog prioritization using Agile and Jira. • Collaborated on Citrix Virtual Desktop and API - based workflows, and financial applications. • Al - Assisted Workflows using ChatGPT, Gemini, Copilot, Lovable, and Vercel to accelerate product documentation.

Responsible for overseeing IT infrastructure adoption, deployment, and optimal operation across the organization. Led planning meetings, monitored project progress, and launched relevant documentation. Managed diverse clients, stakeholders, suppliers, and contractors. Applied Scrum, Agile, and Waterfall methodologies as needed. SQL (SELECT, JOIN, WHERE) Drove Enterprise Resource Planning (ERP) initiatives to improve company wide efficiency. Led multiple programs simultaneously, managing teams both inside and outside the company.

Served as a Leadership Champion working alongside Associated Directors and Client Services. Acted as the main point of contact for SL2 and SL3 escalations while collaborating with all stakeholders.Generated a 17% increase in profits within the first year in the role. Primary contact for SL2 and SL3 service - level escalations. Reported business hours, action plans, and development performance metrics.

A 6- year journey of rapid growth at Telus International Canada- from frontline sales agent to Operations Manager, demonstrating consistent high performance and leadership potential. Sales Trainer: Coached and trained every agent in the sales department to create and maximize sales opportunities. Sales Agent: Joined as a sales agent, quickly becoming a top seller for 11 consecutive months. Operations Manager / Ops Supervisor: Oversaw full operations, driving efficiency and team performance at scale. Led sales achievement projects, removed obstacles, and created action plans to increase performance.