Account Management & Retention: Serve as the primary point of contact for assigned accounts, driving adoption, optimization, and renewals across the Yotpo product suite. Strategic Consultation: Conduct regular business reviews to assess client performance, identify growth opportunities, and recommend tailored strategies that align with client goals and KPIs. Performance Optimization: Use Yotpo’s analytics dashboard to monitor retention metrics, identify at-risk accounts, and implement proactive strategies to increase engagement and revenue. Cross-Sell & Upsell: Collaborate with Sales to identify expansion opportunities, presenting additional Yotpo solutions to address evolving client needs. Relationship Building: Develop long-term partnerships by delivering exceptional customer experiences and positioning Yotpo as a trusted growth partner. Cross-Functional Collaboration: Partner with Product, Marketing, and Support teams to resolve escalations, influence product roadmap, and deliver client feedback.

Collaborated directly with C-level executives and senior leadership to understand business challenges and translate them into strategic initiatives. Acted as the main liaison between business areas and technical teams, ensuring clear communication of requirements and expected outcomes. Participated in the definition and continuous improvement of internal processes and products, contributing to higher operational efficiency and business alignment. Supported multiple cross-functional projects, analyzing business needs, identifying gaps, and proposing solutions to optimize performance. Developed and delivered presentations and reports to stakeholders, facilitating data-driven decision-making. Contributed to project planning, prioritization of tasks, and follow-up on deliverables, aligning technical execution with business goals.