Managed and grew a $2.5M+ portfolio of U.S. and Canadian e-commerce accounts, driving revenue expansion through strategic account planning. Identified and executed upsell/cross-sell opportunities, increasing product adoption across Reviews and Loyalty programs. Acted as a strategic advisor, delivering data-driven insights and business reviews to align solutions with client goals and ROI. Partnered cross-functionally to scope and deliver tailored solutions, improving NRR through churn mitigation and expansion. Grew Net Revenue Retention (NRR) by mitigating churn risk and converting at-risk accounts into expansion opportunities.

Managed a $1.5M+ SMB portfolio, leading onboarding, adoption, and renewals for Yotpo Reviews. Used AI and analytics to optimize workflows, identify expansion opportunities, and inform product development. Exceeded retention and renewal targets, driving consistent revenue growth and client satisfaction. Forged strong relationships with key stakeholders by facilitating quarterly business reviews, proactively surfacing valuable insights, and presenting tailored growth strategies that aligned with clients’ evolving goals.

Delivered enterprise-level, multi-lingual support to Fortune 500 clients across EMEA and the U.S., managing complex technical issues and ensuring high service quality. Partnered cross-functionally to optimize workflows and improve operational efficiency across global support teams. Maintained 100% Top-2-Box CSAT over six consecutive months by resolving issues with precision and a client-centric approach. Leveraged product expertise and emerging technologies to anticipate client needs and enhance overall customer experience.

Partnered with social media and e-commerce leaders to increase brand awareness and lead generation strategies tailored to 7+ countries across Europe. Championed as multi-language liaison between Advertising, Copywriting and Marketing teams, facilitating effective communication and ensuring prompt delivery of project tasks to meet strict deadlines. Formulated innovative online marketing strategies to adopt new channels and drive user engagement. Curated marketing campaign key visuals and creative copywriting, resulting in improved brand recognition and positive feedback from clients and customers.

Directed the end-to-end UI/UX design process, ensuring alignment with project objectives and user needs, while building and mentoring a team of designers from scratch. Collaborated closely with product managers, developers, and stakeholders to define product requirements, prioritize features, and iterate on designs based on user feedback and business objectives. Conducted user research, usability testing, and analysis to inform design decisions, while creating wireframes, prototypes, and mockups to illustrate concepts. Developed a comprehensive UI/UX style guide and design system, ensuring consistency and driving efficient collaboration among designers and developers.

Implemented project management tools and methodologies, such as Agile/Scrum, resulting in improved team collaboration, efficiency, and on-time project delivery. Acted as a liaison between cross-functional teams, facilitating communication, resolving conflicts, and ensuring alignment on project goals and objectives. Prepared and delivered progress reports and presentations to stakeholders, providing updates on project status and key milestones while fostering transparency and accountability. Assumed responsibility for mobile application designs within the project, resulting in a substantial reduction in project costs, enhancement of overall outcomes, and timely adherence to project milestones.

Led the design vision of compelling marketing materials, including brochures, flyers, and presentations for 40+ agency clients, driving client engagement and brand visibility. Managed multiple design projects simultaneously, ensuring timely delivery of high-quality designs that met client expectations and objectives. Contributed to new business pitches by creating visually engaging presentations and proposals that showcased the agency's design capabilities and expertise. Implemented design quality control measures by creating brand corporate identity guidelines to maintain brand consistency and uphold design standards across all client deliverables.