Led the Phase I design and functional scoping for national-scale AI integration, defining data governance strategies and logic workflows. Modeled complex, multi-turn user journeys and persona scenarios to validate software logic and ensure high-quality algorithmic outcomes. Authored comprehensive technical documentation, playbook guidelines, and structured communication flows for cross-regional engineering and business teams. Maintained rigorous oversight of system integrations, matching engines, and data format alignments.

Oversaw regional enterprise systems (ERP, BI, PLM), mapping intricate business processes into structured digital workflows and data pipelines. Managed vendor SLAs and high-stakes technical contracts, maintaining 100% adherence to rigorous corporate quality standards. Directed localized technical documentation efforts and digital alignment across 5 countries, improving multi-turn data consistency and system rollout efficiency.

Partnered directly with developers to write rigorous technical specifications, map logic flows, and optimize regional database processes.

Programmed and managed software development scripts utilizing SQL, PHP, Object-Oriented Logic (UML), and early CI/CD pipeline automation concepts. Designed backend data structures and application logic, ensuring robust error handling and API-like function consistency.